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VideoCall

Standard and custom fields extend the standard VideoCall object to represent a video call. The VideoCall object stores important information about the video session, including the meeting ID for connection, video call duration, associated participants, linked recordings, and vendor-specific attributes, ensuring a seamless and organized approach to managing video call data. This object is available in API version 65.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), update(), upsert()

Fields

AcceptanceTimeStamp

  • Type: dateTime
  • Properties: Create, Filter, Nillable, Sort
  • Description: The timestamp when the user consented for uploading the video call recording. Reserved for future use.

    This field is available in API version 62.0 and later.

ConsentedUserId

  • Type: reference
  • Properties: Create, Filter, Group, Nillable, Sort
  • Description: The ID of the user who consented to upload the video call recording. Reserved for future use.

    This field is available in API version 62.0 and later.

    This field is a relationship field.

  • Relationship Name: ConsentedUser
  • Refers To: User

Description

  • Type: textarea
  • Properties: Nillable
  • Description: Description of the video call. Typically, the sales rep enters the description.

DurationInSeconds

  • Type: int
  • Properties: Filter, Group, Nillable, Sort
  • Description: The video call duration in seconds.

EndDateTime

  • Type: dateTime
  • Properties: Filter, Nillable, Sort
  • Description: The date and time when the video call ended, in universal time coordinated (UTC).

EventId

  • Type: reference
  • Properties: Filter, Group, Nillable, Sort
  • Description: The ID of the event record associated with this video call. Reserved for future use.

    This is a relationship field.

  • Relationship Name: Event
  • Relationship Type: Lookup
  • Refers To: Event

ExternalId

  • Type: string
  • Properties: Filter, Group, idLookup, Nillable, Sort
  • Description: The unique ID of the video call, sent by the video call provider.

HostId

  • Type: reference
  • Properties: Filter, Group, Nillable, Sort
  • Description: The ID of the user who hosted the meeting.

    This is a relationship field.

  • Relationship Name: Host
  • Relationship Type: Lookup
  • Refers To: User

IntelligenceScore

  • Type: int
  • Properties: Filter, Group, Nillable, Sort
  • Description: The Einstein Intelligence score for the video call. Video calls with higher scores are likely to contain more relevant information. For example, video calls where product names and competitor names are mentioned tend to have a higher score.

IsCallCoachingIncluded

  • Type: boolean
  • Properties: Defaulted on create, Filter, Group, Sort
  • Description: Indicates whether Einstein Conversation Insights is available for this org and this user (true) or not (false).

IsDiarizationOptIn

  • Type: boolean
  • Properties: Defaulted on create, Filter, Group, Sort
  • Description: Indicates whether optimal speaker separation (diarization) is opted in (true) or not (false) for the call.

IsRecorded

  • Type: boolean
  • Properties: Defaulted on create, Filter, Group, Sort
  • Description: Indicates whether the video call was recorded (true) or not (false).

LastReferencedDate

  • Type: dateTime
  • Properties: Filter, Nillable, Sort
  • Description: The timestamp when the current user last accessed this record, a record related to this record, or a list view.

LastViewedDate

  • Type: dateTime
  • Properties: Filter, Nillable, Sort
  • Description: The timestamp when the current user last viewed this record or list view. If this value is null, the user might have only accessed this record or list view (LastReferencedDate) but not viewed it.

MeetingType

  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
  • Description: The type of the call. Reserved for future use.

    This field is available in API version 61.0 and later.

  • Possible values:
    • EXTERNAL—A call with two or more participants (default).
    • MANUAL—A call that is manually uploaded.
    • SINGLE_USER—A single user call where the sales rep is evaluated and coached.

Name

  • Type: string
  • Properties: Create, Filter, Group, idLookup, Sort
  • Description: The name of the video call. Typically entered by the sales rep.

OwnerId

  • Type: reference
  • Properties: Filter, Group, Sort, Update
  • Description: The ID of the user who created the video call.

    This is a polymorphic relationship field.

  • Relationship Name: Owner
  • Relationship Type: Lookup
  • Refers To: Group, User

RelatedRecordId

  • Type: reference
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: The provider visit associated with the video call.

    This field is a polymorphic relationship field.

  • Relationship Name: RelatedRecord
  • Refers To: Account, Case, Contact, Lead, Opportunity, Visit

StartDateTime

  • Type: dateTime
  • Properties: Filter, Nillable, Sort
  • Description: The date and time when the video call started, in universal time coordinated (UTC).

TranscribedLanguage

  • Type: string
  • Properties: Filter, Group, Nillable, Sort
  • Description: The language that is transcribed for this video call.

UsageType

  • Type: picklist
  • Properties: Filter, Group, Nillable, Restricted picklist, Sort
  • Description: Specifies the usage type of the video call.
  • Possible values:
    • Life Sciences - Remote Engagement
    • Sales Cloud

VendorMeetingKey

  • Type: string
  • Properties: Create, Filter, Group, Sort
  • Description: The vendor's ID for this video call.

VendorMeetingUuid

  • Type: string
  • Properties: Filter, Group, Nillable, Sort
  • Description: The vendor's unique identifier for this video call.

VendorName

  • Type: picklist
  • Properties: Filter, Group, Nillable, Restricted picklist, Sort
  • Description: The name of the vendor providing the video call software.
  • Possible values:
    • AMAZON CHIME
    • INTERNAL
    • ZOOM
    • googlemeet
    • msteams
    • twilio

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

VideoCallChangeEvent
Change events are available for the object.
VideoCallFeed
Feed tracking is available for the object.
VideoCallShare
Sharing is available for the object.