Patient Engagement

These objects are available for Life Sciences Cloud for Patient Engagement.

To learn more about the standard objects used in this data model, refer Standard Objects.

Advanced Therapy Management
Advanced Therapy Management helps streamline complex procedures that involve multiple appointments across different locations. Use Advanced Therapy Management’s Multi-Step Scheduling solution for easy scheduling of appointments for program participants. Configure procedure steps based on lead times and set up affiliated service territories to establish where work types are sequentially performed.
Care Program Management
Drive increased adherence and improve patient outcomes using the care program management data model. Now you can enroll and manage patients to achieve the maximum impact of your programs.
Clinical Data Model
Patient data and healthcare records are important in the healthcare industry. Without accurate information, performing and managing care becomes difficult. These records are readily available if a patient seeks care from the same provider every time. However, in reality, a patient’s healthcare journey takes them to multiple providers and hospitals at different times. Because the patient’s health hinges on the accuracy of their medical records, it’s crucial for the systems used by different providers and hospitals to be interoperable. And to make this interoperability possible, it’s vital to have some industry-recognized standards for how these records are structured, stored, and transferred. That’s where the standards defined by Health Level 7 (HL7) come in.
Electronic Signatures
Manage electronic signatures by using Digital Verifications. Set up signature trails for records or workflows that require users to verify key updates. Define signature details such as the order of designated verifiers and whether designated verifiers belong to a user group or have a specific participant role.
Financial Assistance Program
The financial assistance program data model helps life sciences organizations implement several financial assistance programs for eligible patients to receive assistance with their out of pocket medical expenses.
Health Insurance
The health insurance data model provides objects for managing the ways care is paid for. It represents information about participants such as employment, insurance coverage, and dependents. You can manage details of the benefits provided by plans to members and treatment preauthorization requests made by members or providers.
Intelligent Document Automation
Use the Intelligent Document Automation data objects to simplify the document management process, reduce manual data entry, and get patients the right care and services faster by managing patient and member forms all in one place, from intake through processing.
Patient Program Outcome Management
Patient Program Outcome Management data model helps you to improve patient and program outcomes by defining and measuring program outcomes, linking patient progress to program outcomes. Program Leads can define outcomes for a care program, and can generate a program and patient outcome summary. Additionally, case agents can generate a patient outcome summary.
Pharmacy Benefits Verification
Pharmacy Benefits Verification uses a data model that’s FHIR-CARIN and NCPDP aligned to store its data and make it interoperable. The pharmacy benefits verification data model supports drug manufacturers, providers, pharmacists, and life sciences organizations in determining pharmacy benefits coverage for the medications prescribed to the patients under a care program.
Provider Relationship Management
Use the Provider Relationship Management data model along with standard Salesforce objects to manage your provider relationships.
Social Determinants
The social determinants data model represents the barriers, health determinants, and interventions for a patient or member. Available in API version 45.0 and later.
Timeline
Use Timeline to configure a chronological view of records from multiple objects.