---
schema_version: "1"
id: 64a237821bd15d5e7a230d659f63a9a9828c579cf8ebba82eb28eace46b078b9
title: Medical Inquiries
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/life_sciences_dev_guide/life_sciences_medical_inquiries.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_medical_inquiries.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: 347834e464de2d14849af3645a05f73c64c5742a2983318ac4b6d3b5d33f1548
description: Capture critical questions from healthcare professionals such as medical inquiries, adverse events, and product quality complaints with Medical Inquiries. Inquiries can come from multiple channels such as face-to-face visits, remote engagements, or contact centers. Inquiries require a quick and compliant response by the right individuals, typically medical experts like Medical Science Liaisons and Medical Communication Specialists. Medical Science Liaisons (MSLs) are skilled professionals who can answer scientific questions about drug details, interactions, off-label usage, and clinical product information. Medical Communication Specialists work in contact center environments and partner with MSLs to resolve inquiries, including incoming patient and consumer calls about product information, side effects, and adverse reactions.
---
# Medical Inquiries

Capture critical questions from healthcare professionals such as medical inquiries, adverse events, and product quality complaints with Medical Inquiries. Inquiries can come from multiple channels such as face-to-face visits, remote engagements, or contact centers. Inquiries require a quick and compliant response by the right individuals, typically medical experts like Medical Science Liaisons and Medical Communication Specialists. Medical Science Liaisons (MSLs) are skilled professionals who can answer scientific questions about drug details, interactions, off-label usage, and clinical product information. Medical Communication Specialists work in contact center environments and partner with MSLs to resolve inquiries, including incoming patient and consumer calls about product information, side effects, and adverse reactions.

![Medical Inquiries entity relationship diagram](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/dev_guides/life_sciences/images/lsc_medical_inquiries_data_model.png)

For more details and a larger image, visit the [Data Model Gallery](https://developer.salesforce.com/docs/platform/data-models/guide/medical-inquiries.html "HTML (New Window)").

## Medical Inquiries Objects in Life Sciences Customer Engagement

- [Case](https://developer.salesforce.com/docs/atlas.en-us.264.0.object_reference.meta/object_reference/sforce_api_objects_case.htm)
- [Contact Point Address](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/lsc_sforce_api_objects_contactpointaddress1.htm)
- [Contact Point Email](https://developer.salesforce.com/docs/atlas.en-us.264.0.object_reference.meta/object_reference/sforce_api_objects_contactpointemail.htm)
- [Contact Point Phone](https://developer.salesforce.com/docs/atlas.en-us.264.0.object_reference.meta/object_reference/sforce_api_objects_contactpointphone.htm)
- [Digital Signature](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/lsc_sforce_api_objects_digitalsignature.htm)
- [Inquiry](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_inquiry.htm)
- [Inquiry Question](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_inquiryquestion.htm)
- [Inquiry Question Answer](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_inquiryquestionanswer.htm)
- [Life Science Marketable Product](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_lifescimarketableproduct.htm)
- [Product2](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_hc_product2.htm)
- [Subject](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_subject.htm)
- [Subject Assignment](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_subjectassignment.htm)
- [Territory2](https://developer.salesforce.com/docs/atlas.en-us.264.0.object_reference.meta/object_reference/sforce_api_objects_territory2.htm)
- [Visit](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_visit.htm)

To learn more about all objects used in Life Sciences, see [Life Sciences Objects](https://developer.salesforce.com/docs/atlas.en-us.264.0.object_reference.meta/object_reference/sforce_api_objects_list.htm).