--- schema_version: "1" id: 39b7ebc8a79562f0a21f9e6b816231da2aaf34aef178daee8f8f19626d3be9bb title: Account Management collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/life_sciences_dev_guide/life_sciences_account_management.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_account_management.htm source_site: developer.salesforce.com content_type: documentation content_hash: 9edfd7dc9f2c30dcfe11674f7ca7d711f35fe324d65eeea4d1cc6726e8bb05d5 description: Account Management in the Life Sciences industry is crucial for organizations to effectively manage their relationships with healthcare providers (HCPs) and healthcare organizations (HCOs). The profile information serves as a foundation for various operational activities within the organization, providing a comprehensive view of HCPs and HCOs including their contact and social network details, specialties, affiliations, business licenses, ratings to segment and categorize HCPs and HCOs, as well as territory and product, and team-specific details. Life Sciences Cloud extends the Salesforce Core Account data model allowing organizations to create a holistic view of their customers providing up-to-date information in support of their business priorities. --- # Account Management Account Management in the Life Sciences industry is crucial for organizations to effectively manage their relationships with healthcare providers (HCPs) and healthcare organizations (HCOs). The profile information serves as a foundation for various operational activities within the organization, providing a comprehensive view of HCPs and HCOs including their contact and social network details, specialties, affiliations, business licenses, ratings to segment and categorize HCPs and HCOs, as well as territory and product, and team-specific details. Life Sciences Cloud extends the Salesforce Core Account data model allowing organizations to create a holistic view of their customers providing up-to-date information in support of their business priorities. ![Account Management entity relationship diagram](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/dev_guides/life_sciences/images/lsc_acctmgmt.png) For more details and a larger image, visit the [Data Model Gallery](https://developer.salesforce.com/docs/platform/data-models/guide/account-management.html "HTML (New Window)"). ## Account Management Objects in Life Sciences Customer Engagement - [Account](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_account_custom_fields.htm) - [Business License](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_businesslicense.htm) - [Business License Product](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_businesslicenseproduct.htm) - [Care Specialty](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_carespecialty.htm) - [Contact](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_contact_custom_fields.htm) - [Contact Point Address](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/lsc_sforce_api_objects_contactpointaddress1.htm) - [Contact Point Best Contact Time](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_contactpointbestcontacttime.htm) - [Contact Point Email](https://developer.salesforce.com/docs/atlas.en-us.264.0.object_reference.meta/object_reference/sforce_api_objects_contactpointemail.htm) - [Contact Point Phone](https://developer.salesforce.com/docs/atlas.en-us.264.0.object_reference.meta/object_reference/sforce_api_objects_contactpointphone.htm) - [Contact Point Social](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_contactpointsocial.htm) - [Formulary](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_formulary.htm) - [Formulary Item](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_formularyitem.htm) - [Group](https://developer.salesforce.com/docs/atlas.en-us.264.0.object_reference.meta/object_reference/sforce_api_objects_group.htm) - [Group Member](https://developer.salesforce.com/docs/atlas.en-us.264.0.object_reference.meta/object_reference/sforce_api_objects_groupmember.htm) - [Healthcare Provider](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_healthcareprovider.htm) - [Healthcare Provider NPI](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_healthcareprovidernpi.htm) - [Healthcare Provider Specialty](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_healthcareproviderspecialty.htm) - [Life Science Marketable Product](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_lifescimarketableproduct.htm) - [Object Territory Association](https://developer.salesforce.com/docs/atlas.en-us.264.0.object_reference.meta/object_reference/sforce_api_objects_objectterritory2association.htm) - [Party Publication](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/lsc_sforce_api_objects_partypublication.htm) - [Product2](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_hc_product2.htm) - [Provider Account Product Information](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_provideracctproductinfo.htm) - [Provider Account Territory Information](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_provideracctterritoryinfo.htm) - [Provider Account Territory Summary](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_prvdaccountterritorysummary.htm) - [Provider Account User Group Info](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_prvdaccountusergroupinfo.htm) - [Provider Affiliation](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_provideraffiliation.htm) - [Provider Affiliation Product](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_provideraffiliationproduct.htm) - [Territory2](https://developer.salesforce.com/docs/atlas.en-us.264.0.object_reference.meta/object_reference/sforce_api_objects_territory2.htm) - [User](https://developer.salesforce.com/docs/atlas.en-us.264.0.object_reference.meta/object_reference/sforce_api_objects_user.htm) - [User Additional Info](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_useradditionalinfo.htm) - [User Territory Association](https://developer.salesforce.com/docs/atlas.en-us.264.0.object_reference.meta/object_reference/sforce_api_objects_userterritory2association.htm) To learn more about all objects used in Life Sciences, see [Life Sciences Objects](https://developer.salesforce.com/docs/atlas.en-us.264.0.object_reference.meta/object_reference/sforce_api_objects_list.htm). - **[Data Change Requests](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_data_change_requests.htm)** With Data Change Requests, organizations can implement configurable data validation processes that are tailored to their specific business needs. Validate data changes by objects and fields and configure data changes by profile and record type. Data Change Requests support controlled data synchronization of externally managed data domains. - **[Merge Management](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/life_sciences_merge_management.htm)** Maintain the integrity of your healthcare provider and healthcare organization profile information with a configurable process that removes duplicated account data. Users can either manually merge or receive merge requests from external sources to consolidate into a single winning account and remove the losing account. This capability provides organizations with a single, accurate view of the HCPs and HCOs that they work with. #### See Also - [_Object Reference for the Salesforce Platform_: Account](https://developer.salesforce.com/docs/atlas.en-us.264.0.object_reference.meta/object_reference/sforce_api_objects_account.htm) - [_Object Reference for the Salesforce Platform_: ContactPointEmail](https://developer.salesforce.com/docs/atlas.en-us.264.0.object_reference.meta/object_reference/sforce_api_objects_contactpointemail.htm) - [_Object Reference for the Salesforce Platform_: ContactPointPhone](https://developer.salesforce.com/docs/atlas.en-us.264.0.object_reference.meta/object_reference/sforce_api_objects_contactpointphone.htm) - [_Object Reference for the Salesforce Platform_: HealthcareProviderSpecialty](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_healthcareproviderspecialty.htm) - [_Object Reference for the Salesforce Platform_: CareSpecialty](https://developer.salesforce.com/docs/atlas.en-us.264.0.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_carespecialty.htm) - [_Object Reference for the Salesforce Platform_: GroupMember](https://developer.salesforce.com/docs/atlas.en-us.264.0.object_reference.meta/object_reference/sforce_api_objects_groupmember.htm) - [_Object Reference for the Salesforce Platform_: Group](https://developer.salesforce.com/docs/atlas.en-us.264.0.object_reference.meta/object_reference/sforce_api_objects_group.htm)