Stores additional information associated with TrackedCommunication
records. This object is available in API version 57.0 and later.
Supported Calls
create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()
Fields
DetailCodeId
- Type: reference
- Properties: Create, Filter, Group, Nillable, Sort, Update
-
Description: The code set or code set bundle that contains the information to
be added to the tracked communication record. Select a detail code
when the specified detail type is Category, Medium, Reason Code, or
Payload.
This field is a polymorphic relationship field.
- Relationship Name: DetailCode
- Relationship Type: Lookup
- Refers To: CodeSet, CodeSetBundle
DetailRecordId
- Type: reference
- Properties: Create, Filter, Group, Nillable, Sort, Update
-
Description: The record that contains the information to be added to the
tracked communication record. Select the record based on the detail
type you’ve specified.
- For the Replaced Item detail type, select a tracked communication record.
- For the About detail type, select either a case or a case request record.
- For the Recipient detail type, select either an account or a healthcare provider record.
- For the Note detail type, select an author note record.
- For the Payload detail type, select an author note record.
This field is a polymorphic relationship field.
- Relationship Name: DetailRecord
- Relationship Type: Lookup
- Refers To: Account, AuthorNote, CareRequest, Case, HealthcareProvider, TrackedCommunication
DetailType
- Type: picklist
- Properties: Create, Filter, Group, Nillable, Sort, Update
- Description: Specifies the type of information that you’re adding to the tracked communication record.
-
Possible values:
- About
- Category
- Medium
- Note
- Payload
- Reason Code
- Recipient
- Replaced Item
LastReferencedDate
- Type: dateTime
- Properties: Filter, Nillable, Sort
- Description: The most recent date on which a user referenced the record.
LastViewedDate
- Type: dateTime
- Properties: Filter, Nillable, Sort
- Description: The most recent date on which a user viewed the record.
Name
- Type: string
- Properties: Autonumber, Defaulted on create, Filter, idLookup, Sort
- Description: The name of the tracked communication detail.
TrackedCommunicationId
- Type: reference
- Properties: Create, Filter, Group, Sort
-
Description: The parent tracked communication record you're adding information
to.
This field is a relationship field.
- Relationship Name: TrackedCommunication
- Relationship Type: Master-Detail
- Refers To: TrackedCommunication
Associated Objects
This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.
- TrackedCommunicationDetailChangeEvent(API Version 63.0)
- Change events are available for the object.
- TrackedCommunicationDetailFeed
- Feed tracking is available for the object.
- TrackedCommunicationDetailHistory
- History is available for tracked fields of the object.