---
schema_version: "1"
id: 018c3869b2528dee09017051a365086dbf1d9bba33e962f66ecaa229a0d5eb30
title: TrackedCommunication
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/health_cloud_object_reference/sforce_api_objects_trackedcommunication.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/sforce_api_objects_trackedcommunication.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: 0be924d2ce983788ba0ad0059b4613dfde164cd3c15836de1c343f1ea2801e24
description: Stores information request or communication details sent from payer to provider on a member’s authorization request. This object is available in API version 57.0 and later.
---
# TrackedCommunication

Stores information request or communication details sent from payer to provider on a member’s authorization request. This object is available in API version 57.0 and later.

## Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

## Fields

### CommunicatorReferenceId

- **Type**: reference
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: The account or contact that's sending this communication.
    
    This field is a polymorphic relationship field.
- **Relationship Name**: CommunicatorReference
- **Relationship Type**: Lookup
- **Refers To**: Account, Contact, User

### ContextReferenceId

- **Type**: reference
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: The context that's associated with the communication.
    
    This field is a polymorphic relationship field.
- **Relationship Name**: ContextReference
- **Relationship Type**: Lookup
- **Refers To**: Account, ClinicalEncounter

### LastReferencedDate

- **Type**: dateTime
- **Properties**: Filter, Nillable, Sort
- **Description**: The most recent date on which a user referenced the record.

### LastViewedDate

- **Type**: dateTime
- **Properties**: Filter, Nillable, Sort
- **Description**: The most recent date on which a user viewed the record.

### Name

- **Type**: string
- **Properties**: Create, Filter, Group, idLookup, Sort, Update
- **Description**: The name of the tracked communication.

### OccurrenceEndDateTime

- **Type**: dateTime
- **Properties**: Create, Filter, Nillable, Sort, Update
- **Description**: The date and time by when the communication is expected to occur.

### OccurrenceStartDateTime

- **Type**: dateTime
- **Properties**: Create, Filter, Nillable, Sort, Update
- **Description**: The date and time from when the communication is expected to occur.

### OwnerId

- **Type**: reference
- **Properties**: Create, Defaulted on create, Filter, Group, Sort, Update
- **Description**: The ID of the user who owns this record.
    
    This field is a polymorphic relationship field.
- **Relationship Name**: Owner
- **Relationship Type**: Lookup
- **Refers To**: Group, User

### Priority

- **Type**: picklist
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: Specifies the priority of the communication.
- **Possible values**:
    - ASAP
    - Routine
    - Stat
    - Urgent

### RequesterReferenceId

- **Type**: reference
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: The requester of the communication.
    
    This field is a polymorphic relationship field.
- **Relationship Name**: RequesterReference
- **Relationship Type**: Lookup
- **Refers To**: Account, Contact, User

### Status

- **Type**: picklist
- **Properties**: Create, Filter, Group, Sort, Update
- **Description**: Specifies the communication status.
- **Possible values**:
    - Active
    - Completed
    - Draft
    - Entered-in-error
    - On-hold
    - Revoked
    - Unknown

### StatusReason

- **Type**: picklist
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: The reason for the status of the communication.
- **Possible values**:
    - Family-Objection
    - Invalid-Phone-Number
    - Patient-Objection
    - Recipient-Unavailable
    - System-Error
    - Unknown

### SubjectId

- **Type**: reference
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: The patient for whom the communication is created.
    
    This field is a polymorphic relationship field.
- **Relationship Name**: Subject
- **Relationship Type**: Lookup
- **Refers To**: Account, Contact, User

### Type

- **Type**: picklist
- **Properties**: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
- **Description**: Specifies the type of communication.
- **Possible values**:
    - COMMUNICATION
    - COMMUNICATIONREQUEST

## Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

[TrackedCommunicationChangeEvent](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/sforce_api_associated_objects_change_event.htm "A StandardObjectNameChangeEvent object is available for each object that supports Change Data Capture. You can subscribe to a stream of change events using Change Data Capture to receive data tied to record changes in Salesforce. Changes include record creation, updates to an existing record, deletion of a record, and undeletion of a record. A change event isn’t a Salesforce object—it doesn’t support CRUD operations or queries. It’s included in the object reference so you can discover which Salesforce objects support change events.")(API Version 63.0)

Change events are available for the object.

[TrackedCommunicationFeed](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/sforce_api_associated_objects_feed.htm "StandardObjectNameFeed is the model for all feed objects associated with standard objects. These objects represent the posts and feed-tracked changes of a standard object.")

Feed tracking is available for the object.

[TrackedCommunicationHistory](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/sforce_api_associated_objects_history.htm "StandardObjectNameHistory is the model for all history objects associated with standard objects. These objects represent the history of changes to the values in the fields of a standard object.")

History is available for tracked fields of the object.

[TrackedCommunicationShare](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/sforce_api_associated_objects_share.htm "StandardObjectNameShare is the model for all share objects associated with standard objects. These objects represent a sharing entry on the standard object.")

Sharing is available for the object.