---
schema_version: "1"
id: 842c17131c79129ee03b912964f132353c563410f1f9cb2cbcfd23edc2f5757d
title: ServiceInfoResponseAction
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/health_cloud_object_reference/sforce_api_objects_serviceinforesponseaction.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/sforce_api_objects_serviceinforesponseaction.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: 1e5f6613dde2d821410cabe88f36d586f375463e64c3081c2fadb4656511b963
description: Represents actions to be performed as suggested by a service information response. This object is available in API version 63.0 and later.
---
# ServiceInfoResponseAction

Represents actions to be performed as suggested by a service information response. This object is available in API version 63.0 and later.

## Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

## Fields

### Context

- **Type**: textarea
- **Properties**: Create, Nillable, Update
- **Description**: The context in which the action is performed.

### ContextIdentifier

- **Type**: string
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: The unique identifier of the context.

### Description

- **Type**: textarea
- **Properties**: Create, Update
- **Description**: The description of the service information response action.

### LastReferencedDate

- **Type**: dateTime
- **Properties**: Filter, Nillable, Sort
- **Description**: The date when the record was last referenced.

### LastViewedDate

- **Type**: dateTime
- **Properties**: Filter, Nillable, Sort
- **Description**: The date when the record was last viewed.

### Name

- **Type**: string
- **Properties**: Autonumber, Defaulted on create, Filter, idLookup, Sort
- **Description**: The name of the record.

### OwnerId

- **Type**: reference
- **Properties**: Create, Defaulted on create, Filter, Group, Sort, Update
- **Description**: The user who owns the record.
    
    This field is a polymorphic relationship field.
- **Relationship Name**: Owner
- **Refers To**: Group, User

### ResponseReferenceRecordId

- **Type**: reference
- **Properties**: Create, Filter, Group, Sort, Update
- **Description**: The record of the object that's related to the service information response action.
    
    This field is a polymorphic relationship field.
- **Relationship Name**: ResponseReferenceRecord
- **Refers To**: ServiceInfoRespSuggestion, ServiceInformationResponse

### Type

- **Type**: picklist
- **Properties**: Create, Filter, Group, Restricted picklist, Sort, Update
- **Description**: Specifies the type of action to be performed.
- **Possible values**:
    - CREATE—Create
    - DELETE—Delete
    - UPDATE—Update

## Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

[ServiceInfoResponseActionChangeEvent](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/sforce_api_associated_objects_change_event.htm "A StandardObjectNameChangeEvent object is available for each object that supports Change Data Capture. You can subscribe to a stream of change events using Change Data Capture to receive data tied to record changes in Salesforce. Changes include record creation, updates to an existing record, deletion of a record, and undeletion of a record. A change event isn’t a Salesforce object—it doesn’t support CRUD operations or queries. It’s included in the object reference so you can discover which Salesforce objects support change events.")

Change events are available for the object.

[ServiceInfoResponseActionFeed](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/sforce_api_associated_objects_feed.htm "StandardObjectNameFeed is the model for all feed objects associated with standard objects. These objects represent the posts and feed-tracked changes of a standard object.")

Feed tracking is available for the object.

[ServiceInfoResponseActionHistory](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/sforce_api_associated_objects_history.htm "StandardObjectNameHistory is the model for all history objects associated with standard objects. These objects represent the history of changes to the values in the fields of a standard object.")

History is available for tracked fields of the object.

[ServiceInfoResponseActionShare](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/sforce_api_associated_objects_share.htm "StandardObjectNameShare is the model for all share objects associated with standard objects. These objects represent a sharing entry on the standard object.")

Sharing is available for the object.