---
schema_version: "1"
id: 88db54875b9ad2ac5f50668bf87d052224d177cbc8ed001b2694e4a30e2f55d9
title: Identity Verification
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/health_cloud_object_reference/identity_verification_api_intro.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/identity_verification_api_intro.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: 7b45070952a23955465be1af84b9bb90c2f464e754b083e598c0865173a5f854
description: Use these resources to verify the caller's identity. For example, the call center agent can ask the person to confirm their social security number, birth date, insurance details, or driver’s license number.
---
# Identity Verification

Use these resources to verify the caller's identity. For example, the call center agent can ask the person to confirm their social security number, birth date, insurance details, or driver’s license number.

The person contacting the call center could be a patient, a parent or guardian if the patient’s a minor, the authorized representative of a patient, or a provider. No matter who the caller is, if they want sensitive information, an agent must verify the caller’s identity first. If the inquiry concerns information in the public domain (for example, the location of a hospital), then verification isn’t required.

Available resources are:

| Resource | Description |
| --- | --- |
| [/connect/identity-verification/build-context/${processDefinitionName}](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/connect_resources_build_verification_context.htm "Build the context required to perform identity verification.") | Build the context required to perform identity verification. |
| [/connect/identity-verification/verification](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/connect_resources_identity_verification.htm "Verify the caller's identity.") | Verify the caller's identity. |
| [/connect/identity-verification/search](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/connect_resources_search_identity_record.htm "Search the Salesforce record to verify a caller’s identity.") | Search the Salesforce record to verify a caller’s identity. |

- **[Build Identity Verification Context](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/connect_resources_build_verification_context.htm)**  
    Build the context required to perform identity verification.
- **[Identity Verification](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/connect_resources_identity_verification.htm)**  
    Verify the caller's identity.
- **[Identity Verification Search](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/connect_resources_search_identity_record.htm)**  
    Search the Salesforce record to verify a caller’s identity.