--- schema_version: "1" id: 472989e90b7e72f8cf4ba25dca532b3c02ebdb831f96c628a8c86bfb2da554e7 title: Health Cloud Standard Invocable Actions collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/health_cloud_object_reference/hc_actions_parent.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/hc_actions_parent.htm source_site: developer.salesforce.com content_type: documentation content_hash: 23a7fd108541bed51027b330cc682564cdf2203d03d8029663592374433cd127 description: Manage healthcare facilities using invocable actions. For more information on standard invocable actions, see REST API Developer Guide and Actions Developer Guide. --- # Health Cloud Standard Invocable Actions Manage healthcare facilities using invocable actions. For more information on standard invocable actions, see **[REST API Developer Guide](https://developer.salesforce.com/docs/atlas.en-us.264.0.api_rest.meta/api_rest/resources_actions_invocable_standard.htm)** and **[Actions Developer Guide](https://developer.salesforce.com/docs/atlas.en-us.264.0.api_action.meta/api_action/actions_intro.htm)**. - **[Book Appointment Action](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/actions_obj_book_appointment.htm)** Create or book a new appointment. - **[Cancel Appointment Action](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/actions_obj_cancel_appointment.htm)** Cancel an existing appointment. - **[Create Referral Action](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/hc_actions_create_referral.htm)** Create a patient referral record. A patient referral consists of multiple objects, such as an account, clinical service request, and clinical service request detail. - **[Create Quote for Home Visits Action](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/actions_obj_create_quote_for_home_visits.htm)** Create a quote for patient home visits based on the specified visit details. - **[Create Template of Service Appointment Action](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/actions_obj_create_template_appointment_service.htm)** Create a service appointment record of Cancelled status that's used as a template for creating the actual service appointment record while scheduling home visits manually. - **[Get Data Using Context Definition Action](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/actions_obj_get_data_using_context_definition.htm)** Get data from a context service using a context definition and the associated context mapping. - **[Get Resources Action](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/actions_obj_get_resources.htm)** Search for available resources, such as healthcare providers or medical assets, based on specified search criteria. - **[Get Resources for Manual Scheduling Action](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/actions_obj_get_resources_manual_scheduling.htm)** Recommend resources to use when you manually schedule a start of care visit or recurring visits. - **[Get Slots Action](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/actions_obj_get_slots.htm)** Retrieve available appointment slots for one or more resources. - **[Get Appointment Slots Action](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/hc_actions_get_appointment_slots.htm)** Get available appointment slots for healthcare providers or assets based on specified criteria. Calls the Get Appointment Slots Connect API. - **[Get Transcript from Conversation Action](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/actions_obj_get_transcript_for_conversation.htm)** Gets the transcript for a specified conversation record such as voice call, messaging session, or chat transcript. - **[Handle Resource Absence Action](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/actions_obj_handle_resource_absence.htm)** Remove a service resource’s visit assignments for a specified period and optionally update the status of the affected visits to a specified value. - **[Process Received Document Action](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/actions_obj_process_received_document.htm)** Create a record with the processed results of the specified received document. - **[Parse Eligibility and Benefit Verification (EBV) FHIR Response Action](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/hc_actions_parse_ebv_fhir_response.htm)** Parses the first FHIR coverage eligibility response call and creates coverage benefit records. - **[Build Eligibility and Benefit Verification (EBV) Request Action](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/hc_actions_build_ebv_request.htm)** Builds the request payload to initiate the eligibility and benefits verification process. - **[Parse Eligibility and Benefit Verification (EBV) Response Action](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/hc_actions_parse_ebv_response.htm)** Parses the Call 2 (isPriorAuthRequired) JSON response from the eligibility and benefits clearinghouse and extracts the taskId to use for callback correlation. - **[Parse Conversation Response Action](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/hc_actions_parse_conversation_response.htm)** Parses the JSON response from the Parse Conversation Inquiries prompt template from a contact center conversation transcript into a conversation summary, a resolution status, extracted inquiries, and an inquiry count. - **[Reschedule Recurring Home Visits Action](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/actions_obj_reschedule_recurring_home_visits.htm)** Reschedule all the home visits based on the recurrence pattern and scheduling policy provided. - **[Schedule Group Visits Action](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/actions_obj_schedule_group_visits.htm)** Create visiting records for patient home visits by bundling them into a group and scheduling either a single start-of-care visit or a series of recurring visits associated with the bundled records. - **[Schedule Home Visit Action](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/actions_obj_schedule_home_visit.htm)** Schedule a home visit for the patient to assess the condition before scheduling the recurring visits for the patient care. - **[Schedule Home Visits Manually Action](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/actions_obj_schedule_home_visits_manually.htm)** Create start of care or recurring home visits and assign care resources that are manually selected by the scheduler to the visits. - **[Schedule Recurring Home Visit Action](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/actions_obj_schedule_recurring_home_visit.htm)** Create a set of recurring home healthcare visits and assign service resources to them based on the specified scheduling policy. - **[Update Appointment Action](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/actions_obj_update_appointment.htm)** Update an existing appointment. - **[Serialize Identity Verification Context Action](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/hc_actions_serialize_identity_verification_context.htm)** Returns a JSON array of identity verification field descriptors that an Agentforce agent uses to collect caller answers. - **[Validate Identity Verification Answers Action](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/hc_actions_validate_identity_verification_answers.htm)** Validates caller-provided answers against the active identity verification session and returns whether verification succeeded.