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Scope of Appointment (SOA) Insurance Book Slot (POST)

Book a follow-up appointment slot for a Scope of Appointment (SOA) insurance consultation with 48-hour compliance and agent prioritization.
Resource
/connect/health/soa-insurance/book-slot
Available version
67.0
HTTP methods
POST
Request body for POST
JSON example
{
  "accountId": "001xx000003DGb2AAG",
  "engagementChannelTypeId": "0Hxxx0000000001",
  "schedulingPolicyId": "0Hlxx0000000001",
  "slotRangeEnd": "2026-09-01T12:00:00.000Z",
  "slotRangeStart": "2026-09-01T10:00:00.000Z",
  "soaId": "a0Xxx0000000001",
  "territoryId": "0Hpxx0000000001",
  "workTypeId": "08qxx0000000001"
}
Properties
Property Name Type Description
account​Id String Elderly customer Account identifier.
engagement​Channel​Type​Id List<String> Appointment channel identifier (Phone, Video, etc.). Required only when AFA and Service Territory Member Shifts are enabled.
scheduling​Policy​Id String Lightning Scheduler Scheduling Policy identifier.
slot​Range​End String Preferred booking window end time in ISO 8601 format. Must be later than slotRangeStart.
slot​Range​Start String Preferred booking window start time in ISO 8601 format. Must be at least 48 hours in the future.
soa​Id String Salesforce Scope of Appointment (SOA) record identifier.
territory​Id List<String> Service Territory identifier.
work​Type​Id String Salesforce Scheduler WorkType identifier.
Response body for POST
Scope of Appointment (SOA) Insurance Book Slot Result