---
schema_version: "1"
id: 80985f363abf786d848a52ca0c86dce348f86d80168503106b6ed5897eecb880
title: DisputeReason
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/financial_services_cloud_object_reference/sforce_api_objects_disputereason.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.financial_services_cloud_object_reference.meta/financial_services_cloud_object_reference/sforce_api_objects_disputereason.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: 38c51614234f7eb93dba3f8ed4812b1c0200a1a9573abdc9c6704dbfe19a7631
description: Represents the reason for the transaction dispute. This object is available in API version 61.0 and later.
---
# DisputeReason

Represents the reason for the transaction dispute. This object is available in API version 61.0 and later.

## Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), undelete(), update(), upsert()

## Special Access Rules

## Fields

### CardType

- **Type**: picklist
- **Properties**: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
- **Description**: Specifies the type of card used in the transaction that's being disputed.
- **Possible values**:
    - Credit Card
    - Debit Card
    - Prepaid Card

### Description

- **Type**: string
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: The description of the reason.

### IsActive

- **Type**: boolean
- **Properties**: Create, Defaulted on create, Filter, Group, Sort, Update
- **Description**: Indicates whether a reason code is active (true) or not (false).
- **Default value**: false

### IsDocumentRequired

- **Type**: boolean
- **Properties**: Create, Defaulted on create, Filter, Group, Sort, Update
- **Description**: Indicates whether supporting document is required (true) or not (false) for the reason code.
- **Default value**: false

### PaymentNetwork

- **Type**: picklist
- **Properties**: Create, Filter, Group, Restricted picklist, Sort, Update
- **Description**: Specifies the payment network that faciliates the exchange of funds between parties involved.
- **Possible values**:
    - ACH
    - American Express
    - Diners
    - Mastercard
    - Visa
    - Zelle

### ReasonCode

- **Type**: picklist
- **Properties**: Create, Filter, Group, Restricted picklist, Sort, Update
- **Description**: Specifies a unique code that identifies the primary reason for a disputed transaction.
- **Possible values**:
    - 4808
    - 4834
    - 4853
    - 71

### ReasonCodeName

- **Type**: string
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: The name associated with a reason code.

### ReasonCodeSubtype

- **Type**: picklist
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: Specifies the subtype of the reason code.

### ReasonCodeType

- **Type**: picklist
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: Specifies the type of the reason code.

### ReasonCodeValidFromDate

- **Type**: date
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: The start date of the validity of the reason code.

### ReasonCodeValidToDate

- **Type**: date
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: The end date of the validity of the reason code.

### ReasonSubcode

- **Type**: picklist
- **Properties**: Create, Filter, Group, Restricted picklist, Sort, Update
- **Description**: Specifies a unique subcode that classifies a disputed transaction within a specific reason code.
- **Possible values**:
    - 1
    - 2
    - 3
    - 4
    - 5
    - 6
    - 7

### ReasonSubcodeName

- **Type**: string
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: The name associated with a reason subcode.

## Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

[DisputeReasonChangeEvent](https://developer.salesforce.com/docs/atlas.en-us.financial_services_cloud_object_reference.meta/financial_services_cloud_object_reference/sforce_api_associated_objects_change_event.htm "A ChangeEvent object is available for each object that supports Change Data Capture. You can subscribe to a stream of change events using Change Data Capture to receive data tied to record changes in Salesforce. Changes include record creation, updates to an existing record, deletion of a record, and undeletion of a record. A change event isn’t a Salesforce object—it doesn’t support CRUD operations or queries. It’s included in the object reference so you can discover which Salesforce objects support change events.")

Change events are available for the object.

[DisputeReasonFeed](https://developer.salesforce.com/docs/atlas.en-us.financial_services_cloud_object_reference.meta/financial_services_cloud_object_reference/sforce_api_associated_objects_feed.htm "StandardObjectNameFeed is the model for all feed objects associated with standard objects. These objects represent the posts and feed-tracked changes of a standard object.")

Feed tracking is available for the object.

[DisputeReasonHistory](https://developer.salesforce.com/docs/atlas.en-us.financial_services_cloud_object_reference.meta/financial_services_cloud_object_reference/sforce_api_associated_objects_history.htm "StandardObjectNameHistory is the model for all history objects associated with standard objects. These objects represent the history of changes to the values in the fields of a standard object.")

History is available for tracked fields of the object.

[DisputeReasonOwnerSharingRule](https://developer.salesforce.com/docs/atlas.en-us.financial_services_cloud_object_reference.meta/financial_services_cloud_object_reference/sforce_api_associated_objects_ownersharingrule.htm "StandardObjectNameOwnerSharingRule is the model for all owner sharing rule objects associated with standard objects. These objects represent a rule for sharing a standard object with users other than the owner.")

Sharing rules are available for the object.

[DisputeReasonShare](https://developer.salesforce.com/docs/atlas.en-us.financial_services_cloud_object_reference.meta/financial_services_cloud_object_reference/sforce_api_associated_objects_share.htm "StandardObjectNameShare is the model for all share objects associated with standard objects. These objects represent a sharing entry on the standard object.")

Sharing is available for the object.