--- schema_version: "1" id: 6f7f3fc1e5ffdb9bcbdff808fbd2ea432fe6b0512ceb6869f7e70458dd996725 title: DisputeItemChargeback collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/financial_services_cloud_object_reference/sforce_api_objects_disputeitemchargeback.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.financial_services_cloud_object_reference.meta/financial_services_cloud_object_reference/sforce_api_objects_disputeitemchargeback.htm source_site: developer.salesforce.com content_type: documentation content_hash: a14eb9d38107c3b7b41a33a8b4e90052f51576bc45882d86e012ddc9f3a39459 description: Represents the claim and chargeback created by the card issuer for a transaction that's being disputed. This object is available in API version 61.0 and later. --- # DisputeItemChargeback Represents the claim and chargeback created by the card issuer for a transaction that's being disputed. This object is available in API version 61.0 and later. ## Supported Calls create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert() ## Fields ### ChargebackAmount - **Type**: currency - **Properties**: Create, Filter, Nillable, Sort, Update - **Description**: The total amount claimed by the issuer using a chargeback for the disputed transaction. Available in version 62.0 and later. ### ChargebackAmountCurrency - **Type**: string - **Properties**: Create, Filter, Group, Nillable, Sort, Update - **Description**: The currency in which the chargeback amount is credited to the cardholder. Available in version 62.0 and later. ### ChargebackCreatedData - **Type**: date - **Properties**: Create, Filter, Group, Nillable, Sort, Update - **Description**: The date when the chargeback was created for a disputed transaction. Available in version 62.0 and later. ### ChargebackIdentifier - **Type**: string - **Properties**: Create, Filter, Group, Nillable, Sort, Update - **Description**: The unique identifier of the chargeback assigned by the dispute system. ### ChargebackReferenceNumber - **Type**: string - **Properties**: Create, Filter, Group, Nillable, Sort, Update - **Description**: A unique reference number that's associated with the chargeback process, enabling the issuer to track the chargeback throughout its lifecycle, including pre-arbitration case. ### ChargebackResponse - **Type**: picklist - **Properties**: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update - **Description**: Specifies the response given by the payment network to a chargeback. - **Possible values**: - Accept Full - Accept Partial - Decline ### ChargebackResponseReason - **Type**: picklist - **Properties**: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update - **Description**: Specifies the reason given by the payment network for the chargeback response. - **Possible values**: - Cardholder No Longer Disputes - Compelling Evidence - Copy of ATM Cash Disbursement or Load Transaction - Credit or Reversal Processed - Invalid Dispute - Non-fiat currency or non-fungible token - Not listed Above - Reversal issued by merchant ### Description - **Type**: string - **Properties**: Create, Filter, Group, Nillable, Sort, Update - **Description**: The description of the chargeback request provided by the member or the entity filing the chargeback. ### DisputeItemId - **Type**: reference - **Properties**: Create, Filter, Group, Sort - **Description**: The Dispute Item associated with the chargeback. This field is a relationship field. - **Relationship Name**: DisputeItem - **Relationship Type**: Master-detail - **Refers To**: DisputeItem (the master object) ### DisputeReasonId - **Type**: reference - **Properties**: Create, Filter, Group, Nillable, Sort, Update - **Description**: The dispute reason associated with the chargeback. This field is a relationship field. - **Relationship Name**: DisputeReason - **Relationship Type**: Lookup - **Refers To**: DisputeReason ### DocumentStatus - **Type**: string - **Properties**: Create, Filter, Group, Nillable, Sort, Update - **Description**: The status of a document associated with the chargeback. ### IsDocumentRequired - **Type**: boolean - **Properties**: Create, Defaulted on create, Filter, Group, Sort, Update - **Description**: Indicates whether a supporting document is required (true) or not (false) for dispute resolution. - **Default value**: false ### IsPartialChargeback - **Type**: boolean - **Properties**: Create, Defaulted on create, Filter, Group, Sort, Update - **Description**: Indicates whether the cardholder has disputed only a portion of the transaction amount (true) or not (false). - **Default value**: false ### IsRefundReceived - **Type**: boolean - **Properties**: Create, Defaulted on create, Filter, Group, Sort, Update - **Description**: Indicates whether the cardholder received the expected refund (true) or not (false) for the chargeback. - **Default value**: false ### RejectReason - **Type**: string - **Properties**: Create, Filter, Group, Nillable, Sort, Update - **Description**: The reason for rejecting the chargeback by the dispute system. ### Status - **Type**: picklist - **Properties**: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update - **Description**: Specifies the status of chargeback. - **Possible values**: - Closed - Not Submitted - Rejected - Rejected By Merchant - Submitted - Malicious File - On hold - On Hold - Rapid Dispute Resolution Inprogress - Pending Scan - Recalled - Resolved by Rapid Dispute Resolution ### StatusUpdateDateTime - **Type**: dateTime - **Properties**: Create, Filter, Nillable, Sort, Update - **Description**: The date and time when the chargeback status was last updated. The timestamp is represented in the ISO 8601 format. ### TransactionSettlementDate - **Type**: date - **Properties**: Create, Filter, Group, Nillable, Sort, Update - **Description**: The date when the transaction was completed and the funds were transferred between the parties involved. ### Type - **Type**: picklist - **Properties**: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update - **Description**: Specifies the type of chargeback based on the dispute reason. - **Possible values**: - Chargeback - Second Presentment ## Associated Objects This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later. [DisputeItemChargebackChangeEvent](https://developer.salesforce.com/docs/atlas.en-us.financial_services_cloud_object_reference.meta/financial_services_cloud_object_reference/sforce_api_associated_objects_change_event.htm "A ChangeEvent object is available for each object that supports Change Data Capture. You can subscribe to a stream of change events using Change Data Capture to receive data tied to record changes in Salesforce. Changes include record creation, updates to an existing record, deletion of a record, and undeletion of a record. A change event isn’t a Salesforce object—it doesn’t support CRUD operations or queries. It’s included in the object reference so you can discover which Salesforce objects support change events.") Change events are available for the object. [DisputeItemChargebackFeed](https://developer.salesforce.com/docs/atlas.en-us.financial_services_cloud_object_reference.meta/financial_services_cloud_object_reference/sforce_api_associated_objects_feed.htm "StandardObjectNameFeed is the model for all feed objects associated with standard objects. These objects represent the posts and feed-tracked changes of a standard object.") Feed tracking is available for the object. [DisputeItemChargebackHistory](https://developer.salesforce.com/docs/atlas.en-us.financial_services_cloud_object_reference.meta/financial_services_cloud_object_reference/sforce_api_associated_objects_history.htm "StandardObjectNameHistory is the model for all history objects associated with standard objects. These objects represent the history of changes to the values in the fields of a standard object.") History is available for tracked fields of the object. [DisputeItemChargebackOwnerSharingRule](https://developer.salesforce.com/docs/atlas.en-us.financial_services_cloud_object_reference.meta/financial_services_cloud_object_reference/sforce_api_associated_objects_ownersharingrule.htm "StandardObjectNameOwnerSharingRule is the model for all owner sharing rule objects associated with standard objects. These objects represent a rule for sharing a standard object with users other than the owner.") Sharing rules are available for the object. [DisputeItemChargebackShare](https://developer.salesforce.com/docs/atlas.en-us.financial_services_cloud_object_reference.meta/financial_services_cloud_object_reference/sforce_api_associated_objects_share.htm "StandardObjectNameShare is the model for all share objects associated with standard objects. These objects represent a sharing entry on the standard object.") Sharing is available for the object.