--- schema_version: "1" id: b4c3ca36f1642090b91a51c6a7c465752267fc29fe65f50bb58b21fa5af30d37 title: DisputeItemArbitration collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/financial_services_cloud_object_reference/sforce_api_objects_disputeitemarbitration.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.financial_services_cloud_object_reference.meta/financial_services_cloud_object_reference/sforce_api_objects_disputeitemarbitration.htm source_site: developer.salesforce.com content_type: documentation content_hash: 5ac97a7a16cf2d44fa0290be190df64d60a63cdd65ec73b0acb2147f2b90b72a description: Represents the details of the arbitration or compliance case filed for a transaction that's being disputed. This object is available in API version 62.0 and later. --- # DisputeItemArbitration Represents the details of the arbitration or compliance case filed for a transaction that's being disputed. This object is available in API version 62.0 and later. ## Supported Calls create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert() ## Fields ### Amount - **Type**: currency - **Properties**: Create, Filter, Nillable, Sort, Update - **Description**: The amount that's claimed by a party in a disputed transaction. ### ArbitrationResponse - **Type**: picklist - **Properties**: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update - **Description**: Specifies the response given by the payment network to a pre-arbitration. - **Possible values**: - Accept Full - Accept Partial - Decline ### Description - **Type**: string - **Properties**: Create, Filter, Group, Nillable, Sort, Update - **Description**: The description of the arbitration or compliance case. ### DisputeItemId - **Type**: reference - **Properties**: Create, Filter, Group, Sort - **Description**: The Dispute Item associated with an arbitration or compliance case. This field is a relationship field. - **Relationship Name**: DisputeItem - **Relationship Type**: Master-detail - **Refers To**: DisputeItem (the master object) ### DisputeReasonId - **Type**: reference - **Properties**: Create, Filter, Group, Nillable, Sort, Update - **Description**: The Dispute Reason associated with the disputed transaction for which an arbitration or compliance case is filed. This field is a relationship field. - **Relationship Name**: DisputeReason - **Refers To**: DisputeReason ### DocumentUploadStatus - **Type**: picklist - **Properties**: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update - **Description**: Specifies the upload status of the document or an image related to the arbitration or compliance case. - **Possible values**: - Completed - Failed - Unprocessed ### ExternalCaseIdentifier - **Type**: string - **Properties**: Create, Filter, Group, Nillable, Sort, Update - **Description**: The unique identifier of the arbitration or compliance case assigned to a disputed transaction by a dispute management system, such as Mastercom or Visa. ### FavoredParty - **Type**: picklist - **Properties**: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update - **Description**: Specifies the party that was favored in the arbitration ruling. - **Possible values**: - Acquirer - Issuer - Split ### IsAppeal - **Type**: boolean - **Properties**: Create, Defaulted on create, Filter, Group, Sort, Update - **Description**: Indicates if the arbitration case is an appeal of a previous arbitration decision (true) or not (false). - **Default value**: false ### IsEscalated - **Type**: boolean - **Properties**: Create, Defaulted on create, Filter, Group, Sort, Update - **Description**: Indicates if the pre-arbitration case was escalated (true) or not (false) to create an arbitration case. - **Default value**: false ### IsReasonCodeUpdated - **Type**: boolean - **Properties**: Create, Defaulted on create, Filter, Group, Sort, Update - **Description**: Indicates if the reason code for the disputed transaction was updated (true) or not (false) before filing the arbitration or compliance case. - **Default value**: false ### Memo - **Type**: textarea - **Properties**: Create, Nillable, Update - **Description**: The memo content of the arbitration or compliance case. ### ReasonCodeUpdateReason - **Type**: string - **Properties**: Create, Filter, Group, Nillable, Sort, Update - **Description**: The description for the reason code update. ### RejectReason - **Type**: string - **Properties**: Create, Filter, Group, Nillable, Sort, Update - **Description**: The reason provided by the payment network for rejecting the arbitration case. ### Role - **Type**: picklist - **Properties**: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update - **Description**: Specifies the role under which an entity filed the arbitration or compliance case. - **Possible values**: - Acquirer - Issuer ### Status - **Type**: string - **Properties**: Create, Filter, Group, Nillable, Sort, Update - **Description**: The status of the arbitration or compliance case retrieved from a dispute management system. ### Type - **Type**: picklist - **Properties**: Create, Filter, Group, Restricted picklist, Sort, Update - **Description**: Specifies the type of case filed for the transaction that's being disputed. - **Possible values**: - Arbitration - Compliance - Pre-Arbitration - Pre-Compliance - Pre-Arbitration Response ## Associated Objects This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later. [DisputeItemArbitrationChangeEvent](https://developer.salesforce.com/docs/atlas.en-us.financial_services_cloud_object_reference.meta/financial_services_cloud_object_reference/sforce_api_associated_objects_change_event.htm "A ChangeEvent object is available for each object that supports Change Data Capture. You can subscribe to a stream of change events using Change Data Capture to receive data tied to record changes in Salesforce. Changes include record creation, updates to an existing record, deletion of a record, and undeletion of a record. A change event isn’t a Salesforce object—it doesn’t support CRUD operations or queries. It’s included in the object reference so you can discover which Salesforce objects support change events.") Change events are available for the object. [DisputeItemArbitrationFeed](https://developer.salesforce.com/docs/atlas.en-us.financial_services_cloud_object_reference.meta/financial_services_cloud_object_reference/sforce_api_associated_objects_feed.htm "StandardObjectNameFeed is the model for all feed objects associated with standard objects. These objects represent the posts and feed-tracked changes of a standard object.") Feed tracking is available for the object. [DisputeItemArbitrationHistory](https://developer.salesforce.com/docs/atlas.en-us.financial_services_cloud_object_reference.meta/financial_services_cloud_object_reference/sforce_api_associated_objects_history.htm "StandardObjectNameHistory is the model for all history objects associated with standard objects. These objects represent the history of changes to the values in the fields of a standard object.") History is available for tracked fields of the object. [DisputeItemArbitrationOwnerSharingRule](https://developer.salesforce.com/docs/atlas.en-us.financial_services_cloud_object_reference.meta/financial_services_cloud_object_reference/sforce_api_associated_objects_ownersharingrule.htm "StandardObjectNameOwnerSharingRule is the model for all owner sharing rule objects associated with standard objects. These objects represent a rule for sharing a standard object with users other than the owner.") Sharing rules are available for the object. [DisputeItemArbitrationShare](https://developer.salesforce.com/docs/atlas.en-us.financial_services_cloud_object_reference.meta/financial_services_cloud_object_reference/sforce_api_associated_objects_share.htm "StandardObjectNameShare is the model for all share objects associated with standard objects. These objects represent a sharing entry on the standard object.") Sharing is available for the object.