---
schema_version: "1"
id: 38645b774de69e7ed4864f68c473a36211b47db37530c1ea3418514d903fb1b9
title: Complaint Management Request Input
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/financial_services_cloud_object_reference/connect_requests_complaint_mgmt_request_input.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.financial_services_cloud_object_reference.meta/financial_services_cloud_object_reference/connect_requests_complaint_mgmt_request_input.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: bedf59453d1773fd816a22fbe63f6a97b523b32edb107226f99f1de249e5c233
description: Input representation of the request to create a public complaint.
---
# Complaint Management Request Input

Input representation of the request to create a public complaint.

## JSON Example

{
    "assessmentId": "0U3RO0000000Cp20AE",
    "complaintInfo": {
        "incidentDate": "2022-04-07",
        "complaintType": "Information, sums/charges or product performance",
        "complaintSubType": "Product disclosure information",
        "status": "In Progress",
        "subject": "Account Annual Maintenance Charges",
        "priority": "High",
        "description": "Annual maintenance charges not disclosed upfront",
        "email": "Tody@email.com",
        "productType": "Credit Card or Prepaid Card",
        "additionalInfo": {
            "data": {
                "Comments": {
                    "value": "This case needs to be handled on priority"
                }
            }
        }
    },
    "caseInfo": {
        "accountId": "001RO000004WKi1YAG",
        "subject": "Reversal of Account Annual Maintenance Charges",
        "status": "Pending",
        "description": "Annual maintenance charges to be reversed",
        "origin": "Email",
        "reason": "Other",
        "additionalInfo": {
            "data": {
                "Priority": {
                    "value": "High"
                }
            }
        }
    },
    "caseParticipantInfo": {
        "data": \[
            {
                "role": "Complainant Representative",
                "status": "Pending",
                "participantId": "001RO000004WKi1YAG",
                "preferredCallTimeFrom": "10:30:30",
                "preferredCallTimeTo": "12:30:30",
                "preferredCommunicationMode": "Email",
                "authorizationProof": "Email",
                "additionalInfo": {
                    "data": {
                        "Name": {
                          "value": "CP-0000000039"
                }
            }
        }
    },
    "documentInfo": {
        "data": \[
            {
                "id": "069RO0000004YynYAE",
                "name": "Aadhar"
            },
            {
                "id": "069RO0000004p1lYAA",
                "name": "Pan",
                "typeId": ”0deRO00000000J7YAI”
            }
        \]
    },
    "shouldInclInRegulatoryRpt": true
}

## Properties

<table class="featureTable sort_table" summary="">
          <thead class="thead sorted" align="left">
            <tr>
              <th class="featureTableHeader vertical-align-top " id="d102263e50">Name</th>
              <th class="featureTableHeader vertical-align-top " id="d102263e52">Type</th>
              <th class="featureTableHeader vertical-align-top " id="d102263e54">Description</th>
              <th class="featureTableHeader vertical-align-top " id="d102263e56">Required or Optional</th>
              <th class="featureTableHeader vertical-align-top " id="d102263e58">Available Version</th>
            </tr>
          </thead>
          <tbody class="tbody">
            <tr>
              <td class="entry" headers="d102263e50" data-title="Name"><samp class="codeph nolang">assessmentId</samp></td>
              <td class="entry" headers="d102263e52" data-title="Type">String</td>
              <td class="entry" headers="d102263e54" data-title="Description">Pre-complaint assessment ID.<p class="p">Pre-complaint assessment contains a set of questions for the
                  customer before creating a complaint. It helps to
                  better understand the customer issue.</p>
              </td>
              <td class="entry" headers="d102263e56" data-title="Required or Optional">Optional</td>
              <td class="entry" headers="d102263e58" data-title="Available Version">58.0</td>
            </tr>
            <tr>
              <td class="entry" headers="d102263e50" data-title="Name"><samp class="codeph nolang">caseInfo</samp></td>
              <td class="entry" headers="d102263e52" data-title="Type"><a class="xref" href="https://developer.salesforce.com/docs/atlas.en-us.financial_services_cloud_object_reference.meta/financial_services_cloud_object_reference/connect_requests_case_info_wrappe.htm" title="Input representation of a case related to the complaint.">Case Info
                  Wrapper</a></td>
              <td class="entry" headers="d102263e54" data-title="Description">Details of the case to be created to address the complaint.<p class="p">A case is created by default
                  when you raise a complaint. Use this field to add
                  more details to the case.</p>
              </td>
              <td class="entry" headers="d102263e56" data-title="Required or Optional">Optional</td>
              <td class="entry" headers="d102263e58" data-title="Available Version">58.0</td>
            </tr>
            <tr>
              <td class="entry" headers="d102263e50" data-title="Name"><samp class="codeph nolang">caseParticipantInfo</samp></td>
              <td class="entry" headers="d102263e52" data-title="Type">
                <a class="xref" href="https://developer.salesforce.com/docs/atlas.en-us.financial_services_cloud_object_reference.meta/financial_services_cloud_object_reference/connect_requests_case_participant_info_wrappe.htm" title="Input representation of a case participant associated with the complaint.">Case
                  Participant Info Wrapper</a>[]
              </td>
              <td class="entry" headers="d102263e54" data-title="Description">Details of the case participant raising the complaint. <p class="p">A case participant can be a
                  customer or a customer representative.</p>
              </td>
              <td class="entry" headers="d102263e56" data-title="Required or Optional">Required</td>
              <td class="entry" headers="d102263e58" data-title="Available Version">58.0</td>
            </tr>
            <tr>
              <td class="entry" headers="d102263e50" data-title="Name"><samp class="codeph nolang">complaintInfo</samp></td>
              <td class="entry" headers="d102263e52" data-title="Type"><a class="xref" href="https://developer.salesforce.com/docs/atlas.en-us.financial_services_cloud_object_reference.meta/financial_services_cloud_object_reference/connect_requests_complaint_info_wrappe.htm" title="Input representation of the complaint details.">Complaint Info
                  Wrapper</a></td>
              <td class="entry" headers="d102263e54" data-title="Description">Details of the complaint to be raised.</td>
              <td class="entry" headers="d102263e56" data-title="Required or Optional">Required</td>
              <td class="entry" headers="d102263e58" data-title="Available Version">58.0</td>
            </tr>
            <tr>
              <td class="entry" headers="d102263e50" data-title="Name"><samp class="codeph nolang">documentInfo</samp></td>
              <td class="entry" headers="d102263e52" data-title="Type">
                <a class="xref" href="https://developer.salesforce.com/docs/atlas.en-us.financial_services_cloud_object_reference.meta/financial_services_cloud_object_reference/connect_requests_document_info_attributes_wrappe.htm" title="Input representation of the details of a supporting document for the complaint.">Document Info Attributes Wrapper</a> []
              </td>
              <td class="entry" headers="d102263e54" data-title="Description">Details of the documents supporting the complaint.</td>
              <td class="entry" headers="d102263e56" data-title="Required or Optional">Optional</td>
              <td class="entry" headers="d102263e58" data-title="Available Version">58.0</td>
            </tr>
            <tr>
              <td class="entry" headers="d102263e50" data-title="Name"><samp class="codeph nolang">shouldInclInRegulatoryRpt</samp></td>
              <td class="entry" headers="d102263e52" data-title="Type">Boolean</td>
              <td class="entry" headers="d102263e54" data-title="Description">Indicates whether to include the complaint in regulatory reports (<samp class="codeph nolang">true</samp>) or not (<samp class="codeph nolang">false</samp>). The
                default value is <samp class="codeph nolang">false</samp>.</td>
              <td class="entry" headers="d102263e56" data-title="Required or Optional">Optional</td>
              <td class="entry" headers="d102263e58" data-title="Available Version">58.0</td>
            </tr>
          </tbody>
        </table>