--- schema_version: "1" id: c3c9f858bffb939bf632b315a0c14515cd81687063476fbf3b37d30ed0bb76dd title: Complaint Info Wrapper collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/financial_services_cloud_object_reference/connect_requests_complaint_info_wrappe.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.financial_services_cloud_object_reference.meta/financial_services_cloud_object_reference/connect_requests_complaint_info_wrappe.htm source_site: developer.salesforce.com content_type: documentation content_hash: e3fd14f4281294eea56876b1d81f18cbc697a98581c69c678288f2ce9242b00f description: Input representation of the complaint details. --- # Complaint Info Wrapper Input representation of the complaint details. ## Properties
Name Type Description Required or Optional Available Version
accountId String ID of the account associated with the complainant. Optional 58.0
additionalInfo Map<String, Generic Object Wrapper> Additional details of the complaint. Optional 58.0
complaintSubType String Subtype of the complaint. Possible values are:
  • Account Opening/Closure
  • Attempts to Collect Debt not Owed
  • Auto Debit Mandate
  • Cash not Dispensed
  • Communication Tactics
  • Credit Limit Changed
  • Credit Report / Credit Score
  • Delays / Timescales
  • Disputes over sum/charges
  • Errors / not following instructions
  • Fraud Handling
  • Inaccessible ATMs
  • Inaccessible Branch Entrances
  • Inaccessible Website
  • Inaccessible Mobile banking features
  • Misleading Advertising
  • Mobile Banking - Features or Functionality
  • No Written Notification About Debt
  • Online Banking Features or Functionality
  • Other General Admin/Customer Service
  • Others
  • Problem when Making Payments
  • Product Disclosure Information
  • Product Performance/Features
  • Unauthorized Transaction(s)Unclear Arrangement
  • Unclear Guidance
  • Unsuitable Advice
 Required 58.0
complaintType String Type of the complaint. Possible values are:
  • Accessibility Issues
  • Advising, Selling and Arranging
  • Digital or Technology
  • Financial Hardships or Collections
  • General Admin/ Customer Service
  • Information, sums/charges or product performance
  • Lending / Credit
  • Marketing or Corporate Communications
  • Others
  • Transaction Related
 Required 58.0
description String Description of the complaint. Optional 58.0
email String Email ID of the complainant. Optional 58.0
incidentDate String Date the complaint-related incident occurred. Required 58.0
priority String Priority of the complaint. Possible values are:
  • Critical
  • High
  • Low
  • Medium
The default value is Medium.		 Optional 58.0
productType String Product type related to the complaint. Possible values are:
  • ATM / debit card
  • Credit Card or Prepaid Card
  • Insurance
  • Investments
  • Merchant Services
  • Mobile / electronic banking
  • Money transfers, virtual currency, and money services
  • Mortgage / Home Finance
  • Other
  • Personal Loan / other loans
  • Vehicle loan or lease
 Optional 58.0
receivedDate String Date of reporting for the complaint. Required 58.0
status String Resolution status of the complaint. Possible values are:
  • In Review
  • Pending
  • Resolved
  • Submitted
The default value is Submitted.		 Optional 58.0
subject String Subject of the complaint. Optional 58.0