---
schema_version: "1"
id: f85f674f3e536d2675ebb155f76885f4709ce30eab75f3d4bb247ff4185b9b50
title: Case Info Wrapper
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/financial_services_cloud_object_reference/connect_requests_case_info_wrappe.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.financial_services_cloud_object_reference.meta/financial_services_cloud_object_reference/connect_requests_case_info_wrappe.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: 00fa5a345a98f76a8e7d65ed3a387870568a90b7e29f3cb127b4eb7ea9bbc228
description: Input representation of a case related to the complaint.
---
# Case Info Wrapper

Input representation of a case related to the complaint.

## Properties

<table class="featureTable sort_table" summary="">
          <thead class="thead sorted" align="left">
            <tr>
              <th class="featureTableHeader vertical-align-top " id="d97911e41">Name</th>
              <th class="featureTableHeader vertical-align-top " id="d97911e43">Type</th>
              <th class="featureTableHeader vertical-align-top " id="d97911e45">Description</th>
              <th class="featureTableHeader vertical-align-top " id="d97911e47">Required or Optional</th>
              <th class="featureTableHeader vertical-align-top " id="d97911e49">Available Version</th>
            </tr>
          </thead>
          <tbody class="tbody">
            <tr>
              <td class="entry" headers="d97911e41" data-title="Name"><samp class="codeph nolang">accountId</samp></td>
              <td class="entry" headers="d97911e43" data-title="Type">String</td>
              <td class="entry" headers="d97911e45" data-title="Description">ID of the account associated with the complainant.</td>
              <td class="entry" headers="d97911e47" data-title="Required or Optional">Optional</td>
              <td class="entry" headers="d97911e49" data-title="Available Version">58.0</td>
            </tr>
            <tr>
              <td class="entry" headers="d97911e41" data-title="Name"><samp class="codeph nolang">additionalInfo</samp></td>
              <td class="entry" headers="d97911e43" data-title="Type">Map&lt;String, <a class="xref" href="https://developer.salesforce.com/docs/atlas.en-us.financial_services_cloud_object_reference.meta/financial_services_cloud_object_reference/connect_requests_generic_object_wrappe.htm" title="Input representation of additional details of the case, case participant, or complaint.">Generic Object Wrapper</a>&gt;</td>
              <td class="entry" headers="d97911e45" data-title="Description">Additional information about the case.</td>
              <td class="entry" headers="d97911e47" data-title="Required or Optional">Optional</td>
              <td class="entry" headers="d97911e49" data-title="Available Version">58.0</td>
            </tr>
            <tr>
              <td class="entry" headers="d97911e41" data-title="Name"><samp class="codeph nolang">description</samp></td>
              <td class="entry" headers="d97911e43" data-title="Type">String</td>
              <td class="entry" headers="d97911e45" data-title="Description">Description of the case.</td>
              <td class="entry" headers="d97911e47" data-title="Required or Optional">Optional</td>
              <td class="entry" headers="d97911e49" data-title="Available Version">58.0</td>
            </tr>
            <tr>
              <td class="entry" headers="d97911e41" data-title="Name"><samp class="codeph nolang">origin</samp></td>
              <td class="entry" headers="d97911e43" data-title="Type">String</td>
              <td class="entry" headers="d97911e45" data-title="Description">Origin of the case. Possible values are:<ul class="ul bulletList">
                  <li class="li"><samp class="codeph nolang">Email</samp></li>

                  <li class="li"><samp class="codeph nolang">Phone</samp></li>

                  <li class="li"><samp class="codeph nolang">Web</samp></li>

                </ul>
              </td>
              <td class="entry" headers="d97911e47" data-title="Required or Optional">Optional</td>
              <td class="entry" headers="d97911e49" data-title="Available Version">58.0</td>
            </tr>
            <tr>
              <td class="entry" headers="d97911e41" data-title="Name"><samp class="codeph nolang">reason</samp></td>
              <td class="entry" headers="d97911e43" data-title="Type">String</td>
              <td class="entry" headers="d97911e45" data-title="Description">Reason for creating the case. Possible values are:<ul class="ul bulletList">
                  <li class="li"><samp class="codeph nolang">Breakdown</samp></li>

                  <li class="li"><samp class="codeph nolang">Equipment Complexity</samp></li>

                  <li class="li"><samp class="codeph nolang">Equipment Design</samp></li>

                  <li class="li"><samp class="codeph nolang">Feedback</samp></li>

                  <li class="li"><samp class="codeph nolang">Installation</samp></li>

                  <li class="li"><samp class="codeph nolang">Other</samp></li>

                  <li class="li"><samp class="codeph nolang">Performance</samp></li>

                </ul>
              </td>
              <td class="entry" headers="d97911e47" data-title="Required or Optional">Optional</td>
              <td class="entry" headers="d97911e49" data-title="Available Version">58.0</td>
            </tr>
            <tr>
              <td class="entry" headers="d97911e41" data-title="Name"><samp class="codeph nolang">status</samp></td>
              <td class="entry" headers="d97911e43" data-title="Type">String</td>
              <td class="entry" headers="d97911e45" data-title="Description">Status of the case. Possible values are:<ul class="ul bulletList">
                  <li class="li"><samp class="codeph nolang">Escalated</samp></li>

                  <li class="li"><samp class="codeph nolang">In Progress</samp></li>

                  <li class="li"><samp class="codeph nolang">New</samp></li>

                  <li class="li"><samp class="codeph nolang">On Hold</samp></li>

                  <li class="li"><samp class="codeph nolang">Response Received</samp></li>

                  <li class="li"><samp class="codeph nolang">Submitted</samp></li>

                  <li class="li"><samp class="codeph nolang">Waiting for Customer</samp></li>

                  <li class="li"><samp class="codeph nolang">Working</samp></li>

                </ul>
              </td>
              <td class="entry" headers="d97911e47" data-title="Required or Optional">Optional</td>
              <td class="entry" headers="d97911e49" data-title="Available Version">58.0</td>
            </tr>
            <tr>
              <td class="entry" headers="d97911e41" data-title="Name"><samp class="codeph nolang">subject</samp></td>
              <td class="entry" headers="d97911e43" data-title="Type">String</td>
              <td class="entry" headers="d97911e45" data-title="Description">Subject of the case.</td>
              <td class="entry" headers="d97911e47" data-title="Required or Optional">Optional</td>
              <td class="entry" headers="d97911e49" data-title="Available Version">58.0</td>
            </tr>
          </tbody>
        </table>