--- schema_version: "1" id: 0a7c9e722007cf67752e54620d13e1572ff35e5ac20ea76fb545145bef59d3af title: ConnectApi.CaseInfoWrapper collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/financial_services_cloud_object_reference/apex_connectapi_input_case_info_wrappe.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.financial_services_cloud_object_reference.meta/financial_services_cloud_object_reference/apex_connectapi_input_case_info_wrappe.htm source_site: developer.salesforce.com content_type: documentation content_hash: a570857c44dcf392912518e0ad18a8c446d5a0a879d1dd201cbec916af1f69b1 description: Input representation of a case related to the complaint. --- # ConnectApi.CaseInfoWrapper Input representation of a case related to the complaint.
Property Type Description Required or Optional Available Version
accountId String ID of the account associated with the complainant. Optional 58.0
additionalInfo Map<String, ConnectApi.GenericObjectWrapper> Additional information about the case. Optional 58.0
description String Description of the case. Optional 58.0
origin String Origin of the case. Possible values are:
  • Email
  • Phone
  • Web
 Optional 58.0
reason String Reason for creating the case. Possible values are:
  • Breakdown
  • Equipment Complexity
  • Equipment Design
  • Feedback
  • Installation
  • Other
  • Performance
 Optional 58.0
status String Status of the case. Possible values are:
  • Escalated
  • In Progress
  • New
  • On Hold
  • Response Received
  • Submitted
  • Waiting for Customer
  • Working
 Optional 58.0
subject String Subject of the case. Optional 58.0