---
schema_version: "1"
id: 99507b4c3d605cdbd8c3e73716b3cc073e3ed84c9007135a1c70fd445b734c52
title: Identity Verification and Engagements in Automotive Cloud
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/automotive_cloud/engagement_dev.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.automotive_cloud.meta/automotive_cloud/engagement_dev.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: 31bcc82c14b434cc24981a95ba03e911152f6936c0b2cb5ca47463653b682455
description: The Identity Verification data model is used in configuring the process to verify the identity of a caller before their requests are processed by a customer service representative (CSR) in the Service Console for Automotive. The engagement data model is used to store details about an interaction between a caller and a CSR, after the identity of the caller is verified and the CSR is working in the console.
---
# Identity Verification and Engagements in Automotive Cloud

The Identity Verification data model is used in configuring the process to verify the identity of a caller before their requests are processed by a customer service representative (CSR) in the Service Console for Automotive. The engagement data model is used to store details about an interaction between a caller and a CSR, after the identity of the caller is verified and the CSR is working in the console.

<table class="editionTable" border="0" summary="Salesforce editions needed for the documented functionality" width="100%"><tbody class="tbody"><tr><td class="subHead">Available in: <strong class="ph b">Enterprise</strong>, <strong class="ph b">Unlimited</strong>, and <strong class="ph b">Developer</strong> Editions.</td></tr></tbody></table>

  

For more information on Engagements, see [Engagement Data Model](https://developer.salesforce.com/docs/atlas.en-us.264.0.industries_reference.meta/industries_reference/engagement_data_model.htm).

For more information on Identity Verification, see [Identity Verification](https://developer.salesforce.com/docs/atlas.en-us.264.0.industries_reference.meta/industries_reference/identity_verification.htm).