---
schema_version: "1"
id: c59840f8111aa9df5c7aa4e11e0b19146d8fa59973d7d93c037c18f84d33c69d
title: VoiceTelephonyGroupOvride
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/api_tooling/tooling_api_objects_voicetelephonygroupovride.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.api_tooling.meta/api_tooling/tooling_api_objects_voicetelephonygroupovride.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: 9fdd626d49be438a4b9162843e150d0fc089c526baebfac8853388ce4de98f46
description: Represents group-level telephony settings that override the default org-level configuration. This object is available in API version 68.0 and later.
---
# VoiceTelephonyGroupOvride

Represents group-level telephony settings that override the default org-level configuration. This object is available in API version 68.0 and later.

## Supported Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

## Special Access Rules

To access this object, you must enable Salesforce Voice Contact Center Admin for Amazon Connect and Salesforce Voice Contact Center Admin (Partner Telephony) for partner telephony providers.

## Fields

| Field | Details |
| --- | --- |
| UserGroupId | 
Type

reference

Properties

Create, Filter, Group, Nillable, Sort

Description

Unique ID of the group to which the telephony configuration override applies. Each group can have only one override assignment.

This field is a relationship field.

Relationship Name

UserGroup

Refers To

Group



 |
| VoiceTelephonyDefinitionId | 

Type

reference

Properties

Create, Filter, Group, Sort

Description

ID of the voice telephony configuration associated with the override.

This field is a relationship field.

Relationship Name

VoiceTelephonyDefinition

Relationship Type

Master-detail

Refers To

VoiceTelephonyDefinition (the master object)



 |

## Usage

Use VoiceTelephonyGroupOvride to associate a Salesforce queue with a VoiceTelephonyDefinition record. This association determines which generic outbound caller ID configurations are available to contact center representatives who are members of the queue. A representative can access definitions associated with any eligible queue that they belong to. Multiple VoiceTelephonyGroupOvride records can reference the same VoiceTelephonyDefinition record.