---
schema_version: "1"
id: 57a346c2ab7d345fc58b2c92cf1061e4ae0c18611262aad76cd35ef4a9b49e46
title: PresenceUserConfig
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/api_tooling/tooling_api_objects_presenceuserconfig.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.api_tooling.meta/api_tooling/tooling_api_objects_presenceuserconfig.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: 928ecf5ab3aebc386c84de6593d5c144ca50fb146a9a9634fcc260f88f7d1d61
description: Represents a configuration that determines a presence user’s settings. This object is available in API version 65.0 and later.
---
# PresenceUserConfig

Represents a configuration that determines a presence user’s settings. This object is available in API version 65.0 and later.

## Supported SOAP API Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

## Supported REST API Methods

DELETE, GET, HEAD, PATCH, POST, Query

## Special Access Rules

Available only if Omni-Channel is enabled in your org.

## Fields

| Field | Details |
| --- | --- |
| AcwExtensionDuration | 
Type

int

Properties

Create, Filter, Group, Nillable, Sort, Update

Description

The maximum length of time, measured in seconds, an agent can spend on After Conversation Work (ACW) each time they extend the timer. You must set this field if HasAcwExtensionEnabled is set to true. Specify a value from 10 through 3600.



 |
| AfterConvoWorkMaxTime | 

Type

int

Properties

Create, Filter, Group, Nillable, Sort, Update

Description

The maximum length of time, measured in seconds, an agent has to complete ACW. You must set this field if HasAfterConvoWorkTimer is set to true. Specify a value from 10 through 3600.



 |
| Capacity | 

Type

int

Properties

Create, Filter, Group, Sort, Update

Description

The maximum number of work units an agent can be assigned at one time.



 |
| DeveloperName | 

Type

string

Properties

Create, Filter, Group, Sort, Update

Description

The unique name of the object in the API.







 |
| HasAcwExtensionEnabled | 

Type

boolean

Properties

Create, Defaulted on create, Filter, Group, Sort, Update

Description

Indicates whether agents can extend their ACW time (true) or not (false). Available only if HasAfterConvoWorkTimer is set to true. If this field is set to true, you must also set the AcwExtensionDuration and MaxExtensions fields.

The default value is false.



 |
| HasAfterConvoWorkTimer | 

Type

boolean

Properties

Create, Defaulted on create, Filter, Group, Sort, Update

Description

Indicates whether ACW time can be configured for the agent (true) or not (false). If set to true, you must also set the AfterConvoWorkMaxTime field to true.

The default value is false.



 |
| InterruptibleCapacity | 

Type

int

Properties

Create, Filter, Group, Nillable, Sort, Update

Description

The maximum number of work units using interruptible capacity that can be assigned to an agent at a time. If the value in this field is empty it defaults to the value set in the Capacity field. This field is available only when the [Interruptible Capacity](https://help.salesforce.com/s/articleView?id=service.omnichannel_interruptible_capacity.htm&type=5&language=en_US) feature is enabled.



 |
| Language | 

Type

picklist

Properties

Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update

Description

The language of the presence configuration.



 |
| MasterLabel | 

Type

string

Properties

Create, Filter, Group, Sort, Update

Description

The label of the presence configuration.



 |
| MaxExtensions | 

Type

picklist

Properties

Create, Filter, Group, Nillable, Restricted picklist, Sort, Update

Description

Maximum number of times an agent can extend their ACW time. Specify a value from 1 through 10. You must set this field if HasAcwExtensionEnabled is set to true.



 |