--- schema_version: "1" id: 59b5add91b01bcf33ae36def7e002c2dab49e7391bbd93bbf885f73c5068bca9 title: BusinessProcessGroup collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/api_tooling/tooling_api_objects_businessprocessgroup.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.api_tooling.meta/api_tooling/tooling_api_objects_businessprocessgroup.htm source_site: developer.salesforce.com content_type: documentation content_hash: a6b40683d91e78ad119b599728ef836b487a13d6ba892d52d94b8377cd942091 description: Represents information about the customer lifecycle maps. Customer lifecycle maps are used to track the scores provided by customers across their lifecycle using Salesforce Surveys. For example, the lifecycle stages for an Insurance business process group can include acquisition, onboarding, claims, routine services, and renewal. This object is available in API version 51.0 and later. --- # BusinessProcessGroup Represents information about the customer lifecycle maps. Customer lifecycle maps are used to track the scores provided by customers across their lifecycle using Salesforce Surveys. For example, the lifecycle stages for an Insurance business process group can include acquisition, onboarding, claims, routine services, and renewal. This object is available in API version 51.0 and later. ## Supported SOAP API Calls create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert() ## Supported REST API Methods DELETE, GET, HEAD, PATCH, POST, Query ## Fields | Field | Details | | --- | --- | | CustomerSatisfactionMetric | Type picklist Properties Create, Filter, Group, Restricted picklist, Sort, Update Description Represents the question type that measures the customer’s Net Promote Score or satisfaction score across their lifecycle. Possible values are: - CSAT - NPS | | Description | Type textarea Properties Create, Nillable, Update Description Description of the customer lifecycle map. | | DeveloperName | Type string Properties Create, Filter, Group, Sort, Update Description Developer name of the customer lifecycle map. ![Note](https://developer.salesforce.com/docs/atlas.en-us.api_tooling.meta/api_tooling/images/icon_note.png) #### Note Only users with View DeveloperName OR View Setup and Configuration permission can view, group, sort, and filter this field. | | Language | Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description Language of the MasterLabel. Possible values are: - af—Afrikaans - am—Amharic - ar—Arabic - ar\_AE—Arabic (United Arab Emirates) - ar\_BH—Arabic (Bahrain) - ar\_DZ—Arabic (Algeria) - ar\_EG—Arabic (Egypt) - ar\_IQ—Arabic (Iraq) - ar\_JO—Arabic (Jordan) - ar\_KW—Arabic (Kuwait) - ar\_LB—Arabic (Lebanon) - ar\_LY—Arabic (Libya) - ar\_MA—Arabic (Morocco) - ar\_OM—Arabic (Oman) - ar\_QA—Arabic (Qatar) - ar\_SA—Arabic (Saudi Arabia) - ar\_SD—Arabic (Sudan) - ar\_SY—Arabic (Syria) - ar\_TN—Arabic (Tunisia) - ar\_YE—Arabic (Yemen) - bg—Bulgarian - bn—Bengali - bs—Bosnian - ca—Catalan - cs—Czech - cy—Welsh - da—Danish - de—German - de\_AT—German (Austria) - de\_BE—German (Belgium) - de\_CH—German (Switzerland) - de\_LU—German (Luxembourg) - el—Greek - en\_AU—English (Australian) - en\_CA—English (Canadian) - en\_GB—English (UK) - en\_HK—English (Hong Kong) - en\_IE—English (Ireland) - en\_IN—English (Indian) - en\_MY—English (Malaysian) - en\_NZ—English (New Zealand) - en\_PH—English (Philippines) - en\_SG—English (Singapore) - en\_US—English - en\_ZA—English (South Africa) - es—Spanish - es\_AR—Spanish (Argentina) - es\_BO—Spanish (Bolivia) - es\_CL—Spanish (Chile) - es\_CO—Spanish (Colombia) - es\_CR—Spanish (Costa Rica) - es\_DO—Spanish (Dominican Republic) - es\_EC—Spanish (Ecuador) - es\_GT—Spanish (Guatemala) - es\_HN—Spanish (Honduras) - es\_MX—Spanish (Mexico) - es\_NI—Spanish (Nicaragua) - es\_PA—Spanish (Panama) - es\_PE—Spanish (Peru) - es\_PR—Spanish (Puerto Rico) - es\_PY—Spanish (Paraguay) - es\_SV—Spanish (El Salvador) - es\_US—Spanish (United States) - es\_UY—Spanish (Uruguay) - es\_VE—Spanish (Venezuela) - et—Estonian - eu—Basque - fa—Farsi - fi—Finnish - fr—French - fr\_BE—French (Belgium) - fr\_CA—French (Canadian) - fr\_CH—French (Switzerland) - fr\_LU—French (Luxembourg) - ga—Irish - gu—Gujarati - hi—Hindi - hr—Croatian - hu—Hungarian - hy—Armenian - in—Indonesian - is—Icelandic - it—Italian - it\_CH—Italian (Switzerland) - iw—Hebrew - ja—Japanese - ka—Georgian - km—Khmer - kn—Kannada - ko—Korean - lb—Luxembourgish - lt—Lithuanian - lv—Latvian - mi—Te reo - mk—Macedonian - ml—Malayalam - mr—Marathi - ms—Malay - mt—Maltese - my—Burmese - nl\_BE—Dutch (Belgium) - nl\_NL—Dutch - no—Norwegian - pl—Polish - pt\_BR—Portuguese (Brazil) - pt\_PT—Portuguese (European) - rm—Romansh - ro—Romanian - ro\_MD—Romanian (Moldova) - ru—Russian - sh—Serbian (Latin) - sh\_ME—Montenegrin - sk—Slovak - sl—Slovene - sq—Albanian - sr—Serbian (Cyrillic) - sv—Swedish - sw—Swahili - ta—Tamil - te—Telugu - th—Thai - tl—Tagalog - tr—Turkish - uk—Ukrainian - ur—Urdu - vi—Vietnamese - xh—Xhosa - zh\_CN—Chinese (Simplified) - zh\_HK—Chinese (Hong Kong) - zh\_SG—Chinese (Singapore) - zh\_TW—Chinese (Traditional) - zu—Zulu | | ManageableState | Type picklist Properties Filter, Group, Nillable, Restricted picklist, Sort Description Indicates the manageable state of the specified component that is contained in a package. Possible values are: - beta—Managed-Beta - deleted—Managed-Proposed-Deleted - deprecated—Managed-Proposed-Deprecated - deprecatedEditable—SecondGen-Installed-Deprecated - installed—Managed-Installed - installedEditable—SecondGen-Installed-Editable - released—Managed-Released - unmanaged—Unmanaged | | MasterLabel | Type string Properties Create, Filter, Group, Sort, Update Description Label of the customer lifecycle map. | | NamespacePrefix | Type string Properties Filter, Group, Nillable, Sort Description Namespace prefix associated with this object. Each Developer Edition org that creates a managed package has a unique namespace prefix. |