---
schema_version: "1"
id: 5ea9a9fae311e824e03b71526b5eb2d60abb5d49703730016f9acb4574786c86
title: SocialCustomerServiceSettings
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/api_meta/meta_socialcustomerservicesettings.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.api_meta.meta/api_meta/meta_socialcustomerservicesettings.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: 17176865c5b884192f768ea09f0e7913180b7ea29e9e741b8d34f600537c2546
description: Represents Social Customer Service settings such as how to format inbound content from social posts to cases. This type extends the Metadata metadata type and inherits its fullName field.
---
# SocialCustomerServiceSettings

Represents Social Customer Service settings such as how to format inbound content from social posts to cases. This type extends the Metadata metadata type and inherits its fullName field.

In the package manifest, all organization settings metadata types are accessed using the Settings name. See [Settings](https://developer.salesforce.com/docs/atlas.en-us.api_meta.meta/api_meta/meta_settings.htm "Represents the organization settings related to a feature. For example, your password policies, session settings and network access controls are all available in the SecuritySettings component type.") for details.

## File Suffix and Directory Location

SocialCustomerServiceSettings components have the suffix settings and are stored in the settings folder. The .settings files are different from other named components because there’s only one settings file for each settings component.

## Version

SocialCustomerServiceSettings is available in API version 41.0 and later.

## Fields

<table class="featureTable sort_table" summary="">



          <thead class="thead sorted" align="left">
            <tr>
              <th class="featureTableHeader  " id="d877501e100">Field Name</th>

              <th class="featureTableHeader  " id="d877501e103">Field Type</th>

              <th class="featureTableHeader  " id="d877501e106">Description</th>

            </tr>

          </thead>

          <tbody class="tbody">
            <tr>
              <td class="entry" headers="d877501e100" data-title="Field Name"><span class="keyword parmname">caseSubjectOption</span></td>

              <td class="entry" headers="d877501e103" data-title="Field Type">CaseSubjectOption (<a class="xref" href="https://developer.salesforce.com/docs/atlas.en-us.api_meta.meta/api_meta/meta_objects_intro.htm#enumeration_title">enumeration</a> of type string)</td>

              <td class="entry" headers="d877501e106" data-title="Description">Required. Specifies an option from which inbound social content
                is formatted to appear in case records’ <strong class="ph uicontrol">Case
                  Subject</strong> field. Valid values are:<ul class="ul bulletList">
                  <li class="li"><samp class="codeph nolang">SocialPostSource</samp></li>

                  <li class="li"><samp class="codeph nolang">SocialPostContent</samp></li>

                  <li class="li"><samp class="codeph nolang">BuildCustom</samp></li>

                </ul>
              </td>

            </tr>

            <tr>
              <td class="entry" headers="d877501e100" data-title="Field Name"><span class="keyword parmname">enableAllFBResponseAccounts</span></td>

              <td class="entry" headers="d877501e103" data-title="Field Type">boolean</td>

              <td class="entry" headers="d877501e106" data-title="Description">Indicates whether responses from all Facebook managed accounts
                are enabled. If this setting is disabled, responses to a Facebook
                post can only be sent from the account that the original customer
                post was directed to. The default value is <samp class="codeph nolang">true</samp>. Available in API version 56.0
                and later.</td>

            </tr>

            <tr>
              <td class="entry" headers="d877501e100" data-title="Field Name"><span class="keyword parmname">enableSocialApprovals</span></td>

              <td class="entry" headers="d877501e103" data-title="Field Type">boolean</td>

              <td class="entry" headers="d877501e106" data-title="Description">Indicates whether social approvals are enabled. To learn more,
                see <a class="xref" href="https://help.salesforce.com/articleView?id=social_customer_service_approvals.htm&amp;language=en_US" target="_blank">Enable Social Post
                  Approvals</a>.The default value is <samp class="codeph nolang">false</samp>. Available in API version
                47.0 and later.</td>

            </tr>

            <tr>
              <td class="entry" headers="d877501e100" data-title="Field Name"><span class="keyword parmname">enableSocialCaseAssignmentRules</span></td>

              <td class="entry" headers="d877501e103" data-title="Field Type">boolean</td>

              <td class="entry" headers="d877501e106" data-title="Description">Indicates whether case assignment rules are enabled. Use case
                assignment rules to determine how cases are assigned to users or put
                into queues as they are created. The default value is <samp class="codeph nolang">false</samp>. Available in API version
                47.0 and later.</td>

            </tr>

            <tr>
              <td class="entry" headers="d877501e100" data-title="Field Name"><span class="keyword parmname">enableSocialCustomerService</span></td>

              <td class="entry" headers="d877501e103" data-title="Field Type">boolean</td>

              <td class="entry" headers="d877501e106" data-title="Description">Indicates whether to enable the Social Customer Service feature.
                The default value is <samp class="codeph nolang">false</samp>.
                Available in API version 47.0 and later.</td>

            </tr>

            <tr>
              <td class="entry" headers="d877501e100" data-title="Field Name"><span class="keyword parmname">enableSocialPersonaHistoryTracking</span></td>

              <td class="entry" headers="d877501e103" data-title="Field Type">boolean</td>

              <td class="entry" headers="d877501e106" data-title="Description">Indicates whether to enable Social Persona history tracking.
                History tracking helps identify who made what changes when, and for
                differentiating between automatic and manual changes. The default
                value is <samp class="codeph nolang">false</samp>. Available in
                API version 47.0 and later.</td>

            </tr>

            <tr>
              <td class="entry" headers="d877501e100" data-title="Field Name"><span class="keyword parmname">enableSocialPostHistoryTracking</span></td>

              <td class="entry" headers="d877501e103" data-title="Field Type">boolean</td>

              <td class="entry" headers="d877501e106" data-title="Description">Indicates whether to enable Social Post history tracking. History
                tracking helps identify who made what changes when, and for
                differentiating between automatic and manual changes. The default
                value is <samp class="codeph nolang">false</samp>. Available in
                API version 47.0 and later.</td>

            </tr>

            <tr>
              <td class="entry" headers="d877501e100" data-title="Field Name"><span class="keyword parmname">enableSocialReceiveParentPost</span></td>

              <td class="entry" headers="d877501e103" data-title="Field Type">boolean</td>

              <td class="entry" headers="d877501e106" data-title="Description">Indicates whether to use the original social post that initiated
                the case as the parent record. The default value is <samp class="codeph nolang">false</samp>. Available in API version
                47.0 and later.</td>

            </tr>

          </tbody>

        </table>

## Declarative Metadata Sample Definition

This is a sample of a SocialCustomerServiceSettings.settings file.

<?xml version="1.0" encoding="UTF-8"?>
<SocialCustomerServiceSettings xmlns="http://soap.sforce.com/2006/04/metadata">
    <caseSubjectOption\>SocialPostSource</caseSubjectOption\>
    <enableSocialApprovals\>true</enableSocialApprovals\>
    <enableSocialCaseAssignmentRules\>false</enableSocialCaseAssignmentRules\>
    <enableSocialCustomerService\>true</enableSocialCustomerService\>
    <enableSocialPersonaHistoryTracking\>false</enableSocialPersonaHistoryTracking\>
    <enableSocialPostHistoryTracking\>false</enableSocialPostHistoryTracking\>
    <enableSocialReceiveParentPost\>true</enableSocialReceiveParentPost\>
</SocialCustomerServiceSettings\>

The following is an example package.xml that references the previous definition.

<?xml version="1.0" encoding="UTF-8"?>
<Package xmlns="http://soap.sforce.com/2006/04/metadata">
    <types\>
        <members\>SocialCustomerService</members\>
        <name\>Settings</name\>
    </types\>
    <version\>47.0</version\>
</Package\>

## Wildcard Support in the Manifest File

The wildcard character \* (asterisk) in the package.xml manifest file doesn’t apply to metadata types for feature settings. The wildcard applies only when retrieving all settings, not for an individual setting. For details, see [Settings](https://developer.salesforce.com/docs/atlas.en-us.264.0.api_meta.meta/api_meta/meta_settings.htm). For information about using the manifest file, see [Deploying and Retrieving Metadata with the Zip File](https://developer.salesforce.com/docs/atlas.en-us.264.0.api_meta.meta/api_meta/file_based_zip_file.htm).