---
schema_version: "1"
id: 152d0d156c813d2a547e1e919acf3c6651c63c0c767a683c887159cec9e84dae
title: ServiceCloudVoiceSettings
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/api_meta/meta_servicecloudvoicesettings.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.api_meta.meta/api_meta/meta_servicecloudvoicesettings.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: 28a02b5c1e76f54bc3c825eb858d2911e46f12705fdc903fe96f7282dbf69de8
description: Represents an organization’s Service Cloud Voice settings.
---
# ServiceCloudVoiceSettings

Represents an organization’s Service Cloud Voice settings.

This type extends the [Metadata](https://developer.salesforce.com/docs/atlas.en-us.api_meta.meta/api_meta/metadata.htm "The base class for all metadata types. You can’t edit this object. A component is an instance of a metadata type.") metadata type and inherits its fullName field.

In the package manifest, all organization settings metadata types are accessed using the Settings name. See [Settings](https://developer.salesforce.com/docs/atlas.en-us.api_meta.meta/api_meta/meta_settings.htm "Represents the organization settings related to a feature. For example, your password policies, session settings and network access controls are all available in the SecuritySettings component type.") for details.

## File Suffix and Directory Location

ServiceCloudVoiceSettings values are stored in the ServiceCloudVoice.settings file in the settings folder. The .settings files are different from other named components because there’s only one settings file for each settings component.

## Version

ServiceCloudVoiceSettings is available in API versions 52.0 and later.

## Fields

<table class="featureTable sort_table" summary="">



          <thead class="thead sorted" align="left">
            <tr>
              <th class="featureTableHeader  " id="d855086e108">Field Name</th>

              <th class="featureTableHeader  " id="d855086e111">Field Type</th>

              <th class="featureTableHeader  " id="d855086e114">Description</th>

            </tr>

          </thead>

          <tbody class="tbody">
            <tr>
              <td class="entry" headers="d855086e108" data-title="Field Name"><span class="keyword parmname">disableSCVTaskCreationForHVS</span></td>

              <td class="entry" headers="d855086e111" data-title="Field Type">boolean</td>

              <td class="entry" headers="d855086e114" data-title="Description">Indicates whether to prevent the Sales Engagement automatic task creation
                feature from generating tasks from voice calls except click-to-dial calls initiated
                from Sales Engagements, To Do List, and Work Queue. The default value is <samp class="codeph nolang">false</samp>. Available in API version 61.0 and later. This
                field is optional. </td>

            </tr>

            <tr>
              <td class="entry" headers="d855086e108" data-title="Field Name"><span class="keyword parmname">enableAmazonQueueManagement</span></td>

              <td class="entry" headers="d855086e111" data-title="Field Type">boolean</td>

              <td class="entry" headers="d855086e114" data-title="Description">Indicates whether to enable the Amazon Connect queue management integration for
                Service Cloud Voice. When enabled, the system automatically synchronizes contact
                center queues across Salesforce and Amazon Connect, including voice groups and
                users. The default value is <samp class="codeph nolang">false</samp>. Available in
                API version 55.0 and later. This field is optional.</td>

            </tr>

            <tr>
              <td class="entry" headers="d855086e108" data-title="Field Name"><span class="keyword parmname">enableDefaultChannelForSCV</span></td>

              <td class="entry" headers="d855086e111" data-title="Field Type">boolean</td>

              <td class="entry" headers="d855086e114" data-title="Description">Indicates whether Service Cloud Voice uses the default phone channel for all
                end user identification. The default value is <samp class="codeph nolang">false</samp>. Available in API version 53.0 and later. This field is
                optional.</td>

            </tr>

            <tr>
              <td class="entry" headers="d855086e108" data-title="Field Name"><span class="keyword parmname">enableDigitalVoiceWhatsapp</span></td>

              <td class="entry" headers="d855086e111" data-title="Field Type">boolean</td>

              <td class="entry" headers="d855086e114" data-title="Description">Reserved for internal use. Removed in API version 65.0 and later.</td>

            </tr>

            <tr>
              <td class="entry" headers="d855086e108" data-title="Field Name"><span class="keyword parmname">enableEndUserForSCV</span></td>

              <td class="entry" headers="d855086e111" data-title="Field Type">boolean</td>

              <td class="entry" headers="d855086e114" data-title="Description">Indicates whether Service Cloud Voice matches callers to end user records. The
                default value is <samp class="codeph nolang">false</samp>. Available in API
                version 53.0 and later. This field is optional.</td>

            </tr>

            <tr>
              <td class="entry" headers="d855086e108" data-title="Field Name"><span class="keyword parmname">enableOmniCapacityForSCV</span></td>

              <td class="entry" headers="d855086e111" data-title="Field Type">boolean</td>

              <td class="entry" headers="d855086e114" data-title="Description">Indicates whether to enable Omni-Channel capacity management for Service Cloud
                Voice. If enabled, Service Cloud Voice Agentwork honors Omni-Channel capacity. The
                default value is <samp class="codeph nolang">false</samp>. Available in API
                version 54.0 and later. This field is optional.</td>

            </tr>

            <tr>
              <td class="entry" headers="d855086e108" data-title="Field Name"><span class="keyword parmname">enablePhoneNumberMaskingForSCV</span></td>

              <td class="entry" headers="d855086e111" data-title="Field Type">boolean</td>

              <td class="entry" headers="d855086e114" data-title="Description">Indicates whether to enable phone number masking functionality in Service Could
                Voice to protect sensitive data by redacting inbound and outbound phone numbers.
                When enabled, phone numbers are masked in Omni-Channel views, call recordings, and
                call transcripts. Masking doesn't apply to numbers used in rep-to-rep calls managed
                by partner telephony providers. The default value is <samp class="codeph nolang">false</samp>. Available in API version 61.0 and later. This field is
                optional.</td>

            </tr>

            <tr>
              <td class="entry" headers="d855086e108" data-title="Field Name"><span class="keyword parmname">enablePTQueueManagement</span></td>

              <td class="entry" headers="d855086e111" data-title="Field Type">boolean</td>

              <td class="entry" headers="d855086e114" data-title="Description">Indicates whether to enable queue management for Service Cloud Voice with
                Partner Telephony. When enabled, the system automatically synchronizes contact
                center queues across Salesforce and partner telephony services, including groups and
                users. The default value is <samp class="codeph nolang">false</samp>. Available in
                API version 56.0 and later. This field is optional.</td>

            </tr>

            <tr>
              <td class="entry" headers="d855086e108" data-title="Field Name"><span class="keyword parmname">enableRZoneCloudVoiceOptIn</span></td>

              <td class="entry" headers="d855086e111" data-title="Field Type">boolean</td>

              <td class="entry" headers="d855086e114" data-title="Description">
                <p class="p">Indicates whether you agree to the terms of using Service Cloud Voice with Amazon
                  Connect in a Salesforce Government Cloud environment. The default value is <samp class="codeph nolang">false</samp>. This field is optional.</p>

                <p class="p">Amazon Connect is a third-party Amazon service that sits outside the Salesforce
                  Government Cloud FedRAMP environment. Amazon Connect is a separate service offered
                  by Amazon and not a FedRAMP authorized service. Therefore, Amazon Connect’s
                  processing environment falls outside the Government Cloud FedRAMP authorization
                  boundary. To learn more, see <a class="xref" href="https://aws.amazon.com/connect/" target="_blank">Amazon Connect</a>.</p>

              </td>

            </tr>

            <tr>
              <td class="entry" headers="d855086e108" data-title="Field Name"><span class="keyword parmname">enableSCVBYOT</span></td>

              <td class="entry" headers="d855086e111" data-title="Field Type"></td>

              <td class="entry" headers="d855086e114" data-title="Description">Indicates whether to enable Service Cloud Voice with Partner Telephony. The
                default value is <samp class="codeph nolang">false</samp>. This field is optional.
                For API version 52.0 and later, we recommend using <samp class="codeph nolang">enableSCVExternalTelephony</samp> instead.</td>

            </tr>

            <tr>
              <td class="entry" headers="d855086e108" data-title="Field Name"><span class="keyword parmname">enableSCVExternalTelephony</span></td>

              <td class="entry" headers="d855086e111" data-title="Field Type">boolean</td>

              <td class="entry" headers="d855086e114" data-title="Description">Indicates whether to enable a third-party telephony service to work with
                Service Cloud Voice with Partner Telephony. The default value is <samp class="codeph nolang">false</samp>. This field is optional. </td>

            </tr>

            <tr>
              <td class="entry" headers="d855086e108" data-title="Field Name"><span class="keyword parmname">enableSCVOpenVCAsNewTabHVS</span></td>

              <td class="entry" headers="d855086e111" data-title="Field Type">boolean</td>

              <td class="entry" headers="d855086e114" data-title="Description">Indicates whether to open the Service Cloud Voice Console in a new tab for
                Sales Engagement scenarios. The default value is <samp class="codeph nolang">false</samp>. Available in API version 62.0 and later. This field is
                optional.</td>

            </tr>

            <tr>
              <td class="entry" headers="d855086e108" data-title="Field Name"><span class="keyword parmname">enableSCVSupportBannerDisplayed</span></td>

              <td class="entry" headers="d855086e111" data-title="Field Type">boolean</td>

              <td class="entry" headers="d855086e114" data-title="Description">Indicates whether to display the Service Cloud Voice support banner. The
                default value is <samp class="codeph nolang">false</samp>. Available in API
                version 59.0 and later. This field is optional.</td>

            </tr>

            <tr>
              <td class="entry" headers="d855086e108" data-title="Field Name"><span class="keyword parmname">enableServiceCloudVoice</span></td>

              <td class="entry" headers="d855086e111" data-title="Field Type">boolean</td>

              <td class="entry" headers="d855086e114" data-title="Description">Indicates whether to enable Service Cloud Voice with Amazon Connect. The
                default value is <samp class="codeph nolang">false</samp>. This field is
                optional.</td>

            </tr>

          </tbody>

        </table>

## Declarative Metadata Sample Definition

The following is an example of a ServiceCloudVoice.settings component.

<?xml version="1.0" encoding="UTF-8"?>
<ServiceCloudVoiceSettings xmlns="http://soap.sforce.com/2006/04/metadata">
	<enableServiceCloudVoice\>true</enableServiceCloudVoice\>
</ServiceCloudVoiceSettings\>

The following is an example package.xml that references the previous definition.

<?xml version="1.0" encoding="UTF-8"?>
<Package xmlns="http://soap.sforce.com/2006/04/metadata">
    <types\>
        <members\>ServiceCloudVoice</members\>
        <name\>Settings</name\>
    </types\>
    <version\>52.0</version\>
</Package\>