--- schema_version: "1" id: e55359a77f2bc219ccc197271ce9d6dfab9599cc780f1beec840454904969e61 title: IncidentMgmtSettings collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/api_meta/meta_incidentmgmtsettings.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.api_meta.meta/api_meta/meta_incidentmgmtsettings.htm source_site: developer.salesforce.com content_type: documentation content_hash: bbf003894205237706f32a0bff8f80af18b7b13326322ba2b6b9fae7e435a4e2 description: Represents settings for Customer Service Incident Management and Broadcast Communications. --- # IncidentMgmtSettings Represents settings for Customer Service Incident Management and Broadcast Communications. ## Parent Type and Manifest Access This type extends the [Metadata](https://developer.salesforce.com/docs/atlas.en-us.api_meta.meta/api_meta/metadata.htm "The base class for all metadata types. You can’t edit this object. A component is an instance of a metadata type.") metadata type and inherits its fullName field. In the package manifest, all the settings metadata types for the org are accessed using the “Settings” name. See [Settings](https://developer.salesforce.com/docs/atlas.en-us.api_meta.meta/api_meta/meta_settings.htm "Represents the organization settings related to a feature. For example, your password policies, session settings and network access controls are all available in the SecuritySettings component type.") for more details. ## File Suffix and Directory Location IncidentMgmtSettings values are stored in the IncidentMgmt.settings file in the settings folder. The .settings files are different from other named components, because there is only one settings file for each settings component. ## Version IncidentMgmtSettings components are available in API version 54.0 and later. ## Special Access Rules IncidentMgmtSettings requires a Service Cloud license. ## Fields | Field Name | Description | | --- | --- | | enableAiKnowledgeCreation | Field Type boolean Description Indicates whether the ITSM Knowledge Creation feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 65.0 and later. | | enableAlertBroadcastType | Field Type boolean Description Indicates whether broadcast communication alerts are enabled (true) or disabled (false) for your org. Lets incident managers send disruptive in-app notifications when an incident occurs. The default value is false. Available in API version 57.0 and later. | | enableAutoClosureOfChildIncident | Field Type boolean Description Indicates whether the Automatically Close Child Incidents feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 64.0 and later. | | enableAutoCreationOfProblem | Field Type boolean Description Indicates whether the automatic creation of problem record feature is enabled (true) or disabled (false) for your org. This setting automates creation of a problem record when an incident is approved as a major incident. The default value is false. Available in API version 64.0 and later. | | enableChangePriorityMatrix | Field Type boolean Description Indicates whether the Automatic Priority Assignment for IT Service feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 65.0 and later. | | enableChangePriorityOverride | Field Type boolean Description Indicates whether the Manual Priority Override feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 65.0 and later. | | enableChangeRequestValidations | Field Type boolean Description Indicates whether the Change Request Validations feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 64.0 and later. | | enableChatToIncidentAi | Field Type boolean Description Indicates whether the Chat and Voice to Incident with Al feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 64.0 and later. | | enableCnfgItemCopyForRecords | Field Type boolean Description Indicates whether the feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 64.0 and later. | | enableDedupE2IncidentAttachment | Field Type boolean Description Indicates whether the delete duplicate email attachments feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 64.0 and later. | | enableEmailBroadcastType | Field Type boolean Description Indicates whether broadcast communication emails are enabled (true) or disabled (false) for your org. Lets users send an email with critical information to impacted customers. The default value is false. Available in API version 56.0 and later. | | enableEmailToIncident | Field Type boolean Description Indicates whether the Email-to-Incident feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 64.0 and later. | | enableEmailToIncidentAi | Field Type boolean Description Indicates whether the Email-to-Incident with Al feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 64.0 and later. | | enableITSMChangeMgmt | Field Type boolean Description Indicates whether the ITSM Change Management feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 63.0 and later. | | enableITSMIncidentMgmt | Field Type boolean Description Indicates whether the ITSM Incident Management feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 63.0 and later. | | enableITSMMajorIncParent | Field Type boolean Description Indicates whether the Major Incident Management Parent Incident feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 64.0 and later. | | enableITSMProblemMgmt | Field Type boolean Description Indicates whether the ITSM Problem Management feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 63.0 and later. | | enableIncPriorityMatrix | Field Type boolean Description Indicates whether the Automatic Priority Assignment for IT Service feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 65.0 and later. | | enableIncPriorityOverride | Field Type boolean Description Indicates whether the Manual Priority Override for Incident feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 65.0 and later. | | enableIncidentMgmt | Field Type boolean Description Indicates whether Customer Service Incident Management is enabled (true) or disabled (false) for your org. Customer Service Incident Management is a Service Cloud solution that helps your teams track large-scale disruptions and delegate tasks to the right experts to ensure that your business delivers on customer expectations. The default value is true. Available in API version 54.0 and later. | | enableIncidentValidations | Field Type boolean Description Indicates whether the Incident Field Validations feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 64.0 and later. | | enableProbPriorityMatrix | Field Type boolean Description Indicates whether the Automatic Priority Assignment for IT Service feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 65.0 and later. | | enableProbPriorityOverride | Field Type boolean Description Indicates whether the Manual Priority Override feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 65.0 and later. | | enableProblemValidations | Field Type boolean Description Indicates whether the Problem Field Validations feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 64.0 and later. | | enableRiskAssessment | Field Type boolean Description Indicates whether the Risk Assessment feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 64.0 and later. | | enableSaveE2IncidentAttachment | Field Type boolean Description Indicates whether the Save Email to Incident Attachment feature is enabled (true) or disabled (false) for your org. The default value is false. Available in API version 64.0 and later. | | enableSiteBannerBroadcastType | Field Type boolean Description Indicates whether broadcast communication for site banners is enabled (true) or disabled (false) for your org. Lets users add a banner with critical information to your Aura and LWR sites. The default value is false. Available in API version 56.0 and later. | | enableSlackBroadcastType | Field Type boolean Description Indicates whether broadcast communication Slack messages are enabled (true) or disabled (false) for your org. Lets incident managers send broadcasts to Slack when an incident occurs. The default value is false. Available in API version 57.0 and later. | ## Declarative Metadata Sample Definition The following is an example of an IncidentMgmtSettings component. true false true false true false true true false true true true false true true true false true false true true true false true true true false true The following is an example package.xml that references the previous definition. IncidentMgmt Settings 54.0 ## Wildcard Support in the Manifest File The wildcard character \* (asterisk) in the package.xml manifest file doesn’t apply to metadata types for feature settings. The wildcard applies only when retrieving all settings, not for an individual setting. For details, see [Settings](https://developer.salesforce.com/docs/atlas.en-us.api_meta.meta/api_meta/meta_settings.htm "Represents the organization settings related to a feature. For example, your password policies, session settings and network access controls are all available in the SecuritySettings component type."). For information about using the manifest file, see [Deploying and Retrieving Metadata with the Zip File](https://developer.salesforce.com/docs/atlas.en-us.api_meta.meta/api_meta/file_based_zip_file.htm "The deploy() and retrieve() calls are used to deploy and retrieve a .zip file. Within the .zip file is a project manifest (package.xml) that lists what to retrieve or deploy, and one or more XML components that are organized into folders.").