--- schema_version: "1" id: 7b77c5a6ebf306c65cd50fcb7568e8aaf24175a44fa74fb813d6945b59185f0a title: ConversationalIntelligenceSettings collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/api_meta/meta_conversationalintelligencesettings.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.api_meta.meta/api_meta/meta_conversationalintelligencesettings.htm source_site: developer.salesforce.com content_type: documentation content_hash: 0cbe3ec2ed3a318f621ae87ffb843695c7be5962e880dd937b502feb9df8e237 description: Represents the org's Einstein Conversation Insights settings, such as whether Einstein Conversation Insights is enabled. Einstein Conversation Insights lets you analyze your rep's call recordings, and gives you the insights you need to optimize every call. --- # ConversationalIntelligenceSettings Represents the org's Einstein Conversation Insights settings, such as whether Einstein Conversation Insights is enabled. Einstein Conversation Insights lets you analyze your rep's call recordings, and gives you the insights you need to optimize every call. ## Parent Type and Manifest Access This type extends the [Metadata](https://developer.salesforce.com/docs/atlas.en-us.api_meta.meta/api_meta/metadata.htm "The base class for all metadata types. You can’t edit this object. A component is an instance of a metadata type.") metadata type and inherits its fullName field. In the package manifest, all the settings metadata types for the org are accessed using the “Settings” name. See [Settings](https://developer.salesforce.com/docs/atlas.en-us.api_meta.meta/api_meta/meta_settings.htm "Represents the organization settings related to a feature. For example, your password policies, session settings and network access controls are all available in the SecuritySettings component type.") for more details. ## File Suffix and Directory Location ConversationalIntelligenceSettings values are stored in the ConversationalIntelligence.settings file in the settings folder. ## Version ConversationalIntelligenceSettings components are available in API version 49.0 and later. ## Fields | Field Name | Description | | --- | --- | | enableCallCoaching | Field Type boolean Description Indicates whether Einstein Conversation Insights is enabled (true) or not (false). The default value is false. Available in API version 49.0 and later. | | enableCallCoachingZoom | Field Type boolean Description Indicates whether Zoom video calls are enabled for Einstein Conversation Insights (true) or not (false). The default value is false. Available in API version 51.0 and later. | | enableCallExplorer | Field Type boolean Description Indicates whether Call Explorer is enabled (true) or not (false). The default value is false. Available in API version 60.0 and later. | | enableCallSummarization | Field Type boolean Description Indicates whether Call Summary is enabled (true) or not (false). The default value is false. Available in API version 59.0 and later. | | enableConversationMining | Field Type boolean Description Indicates whether Einstein Conversation Mining is enabled (true) or not (false). The default value is false. Available in API version 61.0 and later. | | enableDiarizationPref | Field Type boolean Description Indicates whether optimal speaker separation is enabled (true) or not (false). The default value is false. Available in API version 58.0 and later. Optimal speaker separation lets Einstein Conversation Insights use acoustic features of speaker voices to separate an audio stream into separate segments. | | enableECIOOTBFlows | Field Type boolean Description Indicates whether the out-of-the-box (OOTB) flow templates for Einstein Conversation Insights are enabled (true) or not (false). The default value is false. Available in API version 65.0 and later. These flow templates provide examples of how to use ECI-generated transcripts and insights for common actions, such as drafting follow-up emails or creating next steps. | | enableGenerativeConvInsights | Field Type boolean Description Indicates whether Generative Conversation Insights is enabled (true) or not (false). The default value is false. Available in API version 61.0 and later. | | enableManualUpload | Field Type boolean Description Indicates whether Video Call Upload is enabled (true) or not (false). The default value is false. Available in API version 62.0 and later. Reserved for future use. | | enableOpptyMatching | Field Type boolean Description Indicates whether voice and video calls are related to opportunities automatically (true) or not (false). The default value is false. Available in API version 53.0 and later. | | enableRealtimeInsights | Field Type boolean Description Indicates whether Realtime Insights is enabled (true) or not (false). The default value is false. Available in API version 62.0 and later. | | enableUnifiedActivities | Field Type boolean Description Indicates whether Activity 360 Reporting is enabled (true) or not (false). The default value is false. Available in API version 58.0 and later. | ## Declarative Metadata Sample Definition The following is an example of a ConversationalIntelligenceSettings component. true The following is an example package.xml that references the previous definition. ConversationalIntelligence Settings 49.0 ## Wildcard Support in the Manifest File The wildcard character \* (asterisk) in the package.xml manifest file doesn’t apply to metadata types for feature settings. The wildcard applies only when retrieving all settings, not for an individual setting. For details, see [Settings](https://developer.salesforce.com/docs/atlas.en-us.264.0.api_meta.meta/api_meta/meta_settings.htm). For information about using the manifest file, see [Deploying and Retrieving Metadata with the Zip File](https://developer.salesforce.com/docs/atlas.en-us.264.0.api_meta.meta/api_meta/file_based_zip_file.htm).