---
schema_version: "1"
id: 0f5dce2126b8c2ebe61126399edeac9ab22bafa72db8241a54a4003354273488
title: CallCoachingMediaProvider
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/api_meta/meta_callcoachingmediaprovider.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.api_meta.meta/api_meta/meta_callcoachingmediaprovider.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: 175040d658a28d3de53f06c1285cd74d74f218a549a8cf31519ffb08f56cbd10
description: Represents the CallCoachingMediaProvider configuration. Use CallCoachingMediaProvider to configure which providers of voice recordings that Einstein Conversation Insights can use. For example, Sales Dialer can provide voice recordings. Einstein Conversation Insights then stores and analyzes call recordings to surface insights and trends in customer conversations.This type extends the Metadata metadata type and inherits its fullName field.
---
# CallCoachingMediaProvider

Represents the CallCoachingMediaProvider configuration. Use CallCoachingMediaProvider to configure which providers of voice recordings that Einstein Conversation Insights can use. For example, Sales Dialer can provide voice recordings. Einstein Conversation Insights then stores and analyzes call recordings to surface insights and trends in customer conversations.This type extends the Metadata metadata type and inherits its fullName field.

## File Suffix and Directory Location

CallCoachingMediaProvider components have the suffix .callCoachingMediaProvider and are stored in the CallCoachingMediaProvider folder.

## Version

CallCoachingMediaProvider components are available in API version 49.0 and later.

## Special Access Rules

You must be a Sales Engagement customer to access this metadata type.

## Fields

<table class="featureTable sort_table" summary="">



          <thead class="thead sorted" align="left">
            <tr>
              <th class="featureTableHeader  " id="d219528e93">Field Name</th>

              <th class="featureTableHeader  " id="d219528e96">Field Type</th>

              <th class="featureTableHeader  " id="d219528e99">Description</th>

            </tr>

          </thead>

          <tbody class="tbody">
            <tr>
              <td class="entry" headers="d219528e93" data-title="Field Name"><span class="keyword parmname">isActive</span></td>

              <td class="entry" headers="d219528e96" data-title="Field Type">boolean</td>

              <td class="entry" headers="d219528e99" data-title="Description">Indicates whether the media provider can upload voice recordings (<samp class="codeph nolang">true</samp>) or not (<samp class="codeph nolang">false</samp>). <p class="p">Default value is <samp class="codeph nolang">false</samp>.</p>
              </td>

            </tr>

            <tr>
              <td class="entry" headers="d219528e93" data-title="Field Name"><span class="keyword parmname">providerDescription</span></td>

              <td class="entry" headers="d219528e96" data-title="Field Type">string</td>

              <td class="entry" headers="d219528e99" data-title="Description">Description of the media provider.</td>

            </tr>

            <tr>
              <td class="entry" headers="d219528e93" data-title="Field Name"><span class="keyword parmname">providerName</span></td>

              <td class="entry" headers="d219528e96" data-title="Field Type">string</td>

              <td class="entry" headers="d219528e99" data-title="Description">Name of the media provider.</td>

            </tr>

          </tbody>

        </table>

## Declarative Metadata Sample Definition

The following is an example of a CallCoachingMediaProvider component.

<?xml version="1.0" encoding="UTF-8"?>
<CallCoachingMediaProvider xmlns="http://soap.sforce.com/2006/04/metadata">
    <isActive\>true</isActive\>
    <providerDescription\>Salesforce telephony provider</providerDescription\>
    <providerName\>Dialer</providerName\>
</CallCoachingMediaProvider\>

The following is an example package.xml that references the previous definition.

<?xml version="1.0" encoding="UTF-8"?>
<Package xmlns="http://soap.sforce.com/2006/04/metadata">
    <types\>
        <members\>\*</members\>
        <name\>CallCoachingMediaProvider</name\>
    </types\>
    <version\>49.0</version\>
</Package\>

## Wildcard Support in the Manifest File

This metadata type supports the wildcard character \* (asterisk) in the package.xml manifest file. For information about using the manifest file, see [Deploying and Retrieving Metadata with the Zip File](https://developer.salesforce.com/docs/atlas.en-us.264.0.api_meta.meta/api_meta/file_based_zip_file.htm).