---
schema_version: "1"
id: 514e278f5eb0808587082744c3f9e851474371f40fa8e85fd226fa713bf33a3f
title: CallCenterRoutingMap
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/api_meta/meta_callcenterroutingmap.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.api_meta.meta/api_meta/meta_callcenterroutingmap.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: 71f6ac589e77e1a33aa7d34ec86c4b6c44f194edef09cf58f6be903cf0428567
description: Represents the mapping between a user or queue in a Salesforce org to a user or queue in an external system’s call center.
---
# CallCenterRoutingMap

Represents the mapping between a user or queue in a Salesforce org to a user or queue in an external system’s call center.

![Important](https://developer.salesforce.com/docs/atlas.en-us.api_meta.meta/api_meta/images/icon_note_important.png)

#### Important

Where possible, we changed noninclusive terms to align with our company value of Equality. We maintained certain terms to avoid any effect on customer implementations.

## Parent Type

This type extends the [Metadata](https://developer.salesforce.com/docs/atlas.en-us.api_meta.meta/api_meta/metadata.htm "The base class for all metadata types. You can’t edit this object. A component is an instance of a metadata type.") metadata type and inherits its fullName field.

## File Suffix and Directory Location

CallCenterRoutingMap components have the suffix .callCenterRoutingMap and are stored in the callCenterRoutingMaps folder.

## Version

CallCenterRoutingMap components are available in API version 52.0 and later.

## Special Access Rules

This type requires Contact Center Admin, Contact Center Admin (Partner Telephony), Contact Center Supervisor, or Manage Call Centers permission.

## Fields

| Field Name | Description |
| --- | --- |
| callCenter | 
Field Type

string

Description

Required.

Reference to a call center.



 |
| developerName | 

Field Type

string

Description

Required.

The developer name is a combination of the Salesforce user ID or queue name, and the callCenter value, with an underscore between these two values.

- \[SALESFORCE\_USER\_ID\]\_\[CALL\_CENTER\]
- \[SALESFORCE\_QUEUE\_NAME\]\_\[CALL\_CENTER\]





 |
| externalId | 

Field Type

string

Description

Required.

Unique identifier for the external system’s user or queue.



 |
| masterLabel | 

Field Type

string

Description

Required.

The master label of the CallCenterRoutingMap.



 |
| quickConnect | 

Field Type

string

Description

The Amazon Connect QuickConnectId ARN used to determine agent availability for Omni-Channel call transfers. Available in API version 56.0 and later.



 |
| referenceRecord | 

Field Type

string

Description

Required.

Lookup field to a Salesforce user or queue.



 |

## Declarative Metadata Sample Definition

The following is an example of a CallCenterRoutingMap component.

<?xml version="1.0" encoding="UTF-8"?>
<CallCenterRoutingMap xmlns="http://soap.sforce.com/2006/04/metadata">
    <callCenter\>ExampleCallCenter</callCenter\>
<developerName\>User\_001ABC00000FjYIIA0\_04vZ6000000Cagl</developerName\>
<externalId\>arn:aws:connect:ap-northeast-1:484907484500:instance/examplestring-9c18-4aa5-b5fe-cda6f34d99a0/agent/a69f7afe-5b04-4aa8-b5ee-108a84d0f504</externalId\>
    <masterLabel\>001ABC00000FjYIIA0</masterLabel\>
    <referenceRecord\>example.d2b87b8182fa@salesforce.com</referenceRecord\>
</CallCenterRoutingMap\>

The following is an example package.xml that references the previous definition.

<?xml version="1.0" encoding="UTF-8"?>
<Package xmlns="http://soap.sforce.com/2006/04/metadata">
    <types\>
        <members\>User\_001ABC00000FjYIIA0\_04vZ6000000Cagl</members\>
        <name\>CallCenterRoutingMap</name\>
    </types\>
    <version\>64.0</version\>
</Package\>

## Wildcard Support in the Manifest File

This metadata type supports the wildcard character \* (asterisk) in the package.xml manifest file. For information about using the manifest file, see [Deploying and Retrieving Metadata with the Zip File](https://developer.salesforce.com/docs/atlas.en-us.api_meta.meta/api_meta/file_based_zip_file.htm "The deploy() and retrieve() calls are used to deploy and retrieve a .zip file. Within the .zip file is a project manifest (package.xml) that lists what to retrieve or deploy, and one or more XML components that are organized into folders.").