--- schema_version: "1" id: 96f4357264db3479325de10c01788e476c532242b919454209668fafa678244e title: CallCenter collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/api_meta/meta_callcenter.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.api_meta.meta/api_meta/meta_callcenter.htm source_site: developer.salesforce.com content_type: documentation content_hash: d10ef8bd24a3687f8a7bf754f4790bff8f2813307add37e6a57040e8e2ec6136 description: Represents the Call Center definition used to integrate Salesforce with a third-party computer-telephony integration (CTI) system, a partner telephony system, or partner Contact Center as a Service (CCaaS) system. --- # CallCenter Represents the Call Center definition used to integrate Salesforce with a third-party computer-telephony integration (CTI) system, a partner telephony system, or partner Contact Center as a Service (CCaaS) system. ## Parent Type This type extends the [Metadata](https://developer.salesforce.com/docs/atlas.en-us.api_meta.meta/api_meta/metadata.htm "The base class for all metadata types. You can’t edit this object. A component is an instance of a metadata type.") metadata type and inherits its fullName field. ## File Suffix and Directory Location CallCenter components have the suffix .callCenter and are stored in the callCenters folder. ## Version CallCenter components are available in API version 27.0 and later. ## Special Access Rules There are no additional access requirements that are specific to this type. ## Fields | Field Name | Description | | --- | --- | | adapterUrl | Field Type string Description Optional field. A URL that points to an adapter. | | contactCenterChannels | Field Type [ContactCenterChannel\[\]](#ContactCenterChannel) Description Relates Bring Your Own Channel for Contact Center as a Service (CCaaS) messaging channels to a CallCenter and represents the routing details for a voicemail configuration. | | displayName | Field Type string Description Required. The display name of this call center. | | displayNameLabel | Field Type string Description Required. The label of the displayName field in Call Center setup page. | | internalNameLabel | Field Type string Description Required. The label of the internalName field in Call Center setup page. | | sections | Field Type [CallCenterSection\[\]](#CallCenterSection) Description Custom setup items defined for this call center. | | version | Field Type string Description The version of this call center. | ## CallCenterSection | Field Name | Description | | --- | --- | | items | Field Type [CallCenterItem\[\]](#CallCenterItem) Description Contains the label, name, and value that describe the sections. | | label | Field Type string Description Required. The label of the section. | | name | Field Type string Description Required. The name of the section. | ## CallCenterItem | Field Name | Description | | --- | --- | | label | Field Type string Description Required. The label of the custom setup item. | | name | Field Type string Description Required. The name of the custom setup item. | | value | Field Type string Description Required. The value of the custom setup item. | ## ContactCenterChannel Represents a junction subtype that relates a Bring Your Own Channel for Contact Center as a Service (CCaaS) messaging channel to a CallCenter type for Bring Your Own Channel for CCaaS. This subtype also represents the routing details for a voicemail configuration and routing information for callback requests. This subtype is available in API version 56.0 and later. | Field Name | Description | | --- | --- | | channel | Field Type string Description Required. For Bring Your Own Channel for CCaaS, this field represents the unique ID of the Bring Your Own Channel messaging channel (MessagingChannel) that’s associated with the contact center (CallCenterId). Available in API version 60.0 and later. | | contactCenter | Field Type string Description Required. For Bring Your Own Channel for CCaaS, this field represents the unique ID of the contact center (CallCenterId) that’s associated with the Bring Your Own Channel messaging channel (MessagingChannel). Available in API version 60.0 and later. | | omniCallbackFallbackQueue | Field Type string Description If callbacks are configured for the contact center and the contact center uses Omni-Channel Unified Routing, this field represents the unique ID of the fallback queue to use if contact request routing through an Omni-Channel flow fails. Don't change the value in this field. Instead, configure contact request routing in Lightning Experience. Available in API version 65.0 and later. | | omniCallbackHandler | Field Type string Description If callbacks are configured for the contact center and the contact center uses Omni-Channel Unified Routing, this field represents the unique ID of the flow or queue used to route contact requests. Don't change the value in this field. Instead, configure contact request routing in Lightning Experience. Available in API version 65.0 and later. | | voiceMailFallbackQueue | Field Type string Description If voicemail routing is configured for the contact center, this field represents the unique ID of the fallback queue to use if voicemail routing fails. Don't change the value in this field. Instead, configure voicemail routing in Lightning Experience. | | voiceMailHandler | Field Type string Description If voicemail routing is configured for the contact center, this field represents the unique ID of the flow used to route voicemails. Don't change the value in this field. Instead, configure voicemail routing in Lightning Experience. | ## Declarative Metadata Sample Definition The following is an example of a CallCenter component: http://localhost:11000 Demo Call Center Adapter Display Name Internal Name Description reqDescription Demo Call Center Adapter CTI Connector ProgId reqProgId DemoAdapter.DemoAdapter.1 Version reqVersion 3.0 CTI Adapter URL reqAdapterUrl http://localhost:11000 General Information reqGeneralInfo Outside Prefix reqOutsidePrefix 1 Long Distance Prefix reqLongDistPrefix 1 International Prefix reqInternationalPrefix 01 Dialing Options reqDialingOptions 4 For information about the CallCenter definition file, see [Call Center Definition Files](https://developer.salesforce.com/docs/atlas.en-us.210.0.api_cti.meta/api_cti/sforce_api_cti_call_def_file.htm).