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title: Add a Support App to Employee Workspace with Employee Concierge
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# Add a Support App to Employee Workspace with Employee Concierge

With Employee Concierge, add a searchable knowledge base and ticketing system to your Employee Workspace site. Employee Concierge includes Agent Desk, a custom Salesforce app IT Agents can use to respond to and resolve tickets.

To get started with Employee Concierge, see [Salesforce Help: Employee Concierge](https://help.salesforce.com/articleView?id=service.employee_concierge.htm&type=5).

-   **[Employee Concierge Data Triggers](https://developer.salesforce.com/docs/service/workdotcom-dev/guide/wkdw-data-triggers.md)**  


    When the Employee Concierge managed package is installed, data triggers on the Employee and Case objects are added. We recommend using the default settings for the Employee Concierge triggers.

-   **[Custom Field Used by Employee Concierge](https://developer.salesforce.com/docs/service/workdotcom-dev/guide/wkdw-custom-objects-fields.md)**  


    The Employee Concierge package includes a custom field on the standard object Case. Employee Concierge requires Employee Workspace and builds on the Employee standard object and the person account record type.

-   **[Custom Metadata Types Used by Employee Concierge](https://developer.salesforce.com/docs/service/workdotcom-dev/guide/wkdw-custom-metadata-types.md)**  


    The Employee Concierge package includes custom metadata types.