---
schema_version: "1"
id: 086400b973c3fb8ae9974b7165c268e178dc922f2473d285a2ae15eca525c758
title: Handle Custom URLs in Chat
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/service-cloud/service-sdk-ios/guides/chat-url-event.md
canonical_url: https://developer.salesforce.com/docs/service/service-sdk-ios/guide/chat-url-event.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 038d4f3b0983f892b63128ae5e3ca93fc144ec69ad42358e9a97353a04042180
products:
  - Embedded Service Chat SDK for iOS Developer Guide
  - Service Cloud Developer Content
---

# Handle Custom URLs in Chat

Have your agents pass along custom URLs to perform specific actions in your mobile app.

**important:** The legacy chat product is scheduled for retirement on February 14, 2026, and is in maintenance mode until then. During this phase, you can continue to use chat, but we no longer recommend that you implement new chat channels. To avoid service interruptions to your customers, migrate to [Messaging for In-App and Web](https://help.salesforce.com/s/articleView?id=service.miaw_intro_landing.htm&type=5) before that date. Messaging offers many of the [chat features](https://help.salesforce.com/s/articleView?id=service.miaw_chat_vs_messaging.htm&type=5) that you love plus asynchronous conversations that can be picked back up at any time. Learn about chat retirement in [Help](https://help.salesforce.com/s/articleView?id=001790618&type=1).

When an agent sends a standard link to a user in your app, a preview tile appears that the user can tap to view in a browser. However, you can come up with your own URL scheme that displays a custom tile and performs a custom action within your app.

1.  Create a custom URL scheme and expression.

    Create a URL scheme using the [`SCSAppEventList`](https://forcedotcom.github.io/ServiceSDK-iOS/releases/api/234.1/Classes/SCSAppEventList.html) class. This class allows you to add URLs either for specific paths (such as `action/settings`) or using regular expressions (such as `action\\/a.*`). Patterns are matched in the order that you add them to the [`SCSAppEventList`](https://forcedotcom.github.io/ServiceSDK-iOS/releases/api/234.1/Classes/SCSAppEventList.html) object. Be sure to add items starting with the most specific and ending with the most generic.

    ```java
    // Create an app event list
    // TO DO: Replace "servicesdk" with your own unique scheme
    let eventList = SCSAppEventList(scheme: "servicesdk")

    // Add a regular expression for a path
    eventList.addDescription("Tap for regex action", withExpression: "action\\/a.*")

    // Add a custom path for a specific path
    eventList.addDescription("Tap for path action", forPath: "action/settings")
    ```

2.  Add the event list to your [`SCSChatConfiguration`](https://forcedotcom.github.io/ServiceSDK-iOS/releases/api/234.1/Classes/SCSChatConfiguration.html) object.

    ```java
    // Create a chat config object
    let config = SCSChatConfiguration(liveAgentPod: "YOUR_POD_NAME",
                                      orgId: "YOUR_ORG_ID",
                                      deploymentId: "YOUR_DEPLOYMENT_ID",
                                      buttonId: "YOUR_BUTTON_ID")

    // … Perform other chat configuration setup …

    // Add event list to chat configuration
    config.eventList = eventList
    ```

3.  Implement the [`SCSChatInterfaceDelegate`](https://forcedotcom.github.io/ServiceSDK-iOS/releases/api/234.1/Protocols/SCSChatInterfaceDelegate.html) delegate so that you can handle when the user taps on the URL.

    ```java
    class MyChatDelegate: SCSChatInterfaceDelegate {

      func interface(_ interface: SCSChatInterface!,
                       didReceiveAppEventWith URL: URL!)

            // Get path
            guard let fullPath = (URL as NSURL).resourceSpecifier else { return }

            // Minimize chat window
            ServiceCloud.shared().chatUI.minimize()

            if fullPath.contains("action/settings") {
                // TO DO: Perform some action for this url
                return
            }

            if fullPath.contains("action/alert") {
                // TO DO: Perform some action for this url
                return
            }

            // NOTE: You can maximize the chat window using
            //       ServiceCloud.shared().chatUI.maximize()
      }
    }
    ```

4.  Add your delegate to the chat interface.

    ```java
    ServiceCloud.shared().chatUI.delegate = myChatDelegate
    ```