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title: Service Connector API Release Notes
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locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/service-cloud/service-connector-api/guides/service-connector-api-release-notes.md
canonical_url: https://developer.salesforce.com/docs/service/service-connector-api/guide/service-connector-api-release-notes.html
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  - Service Connector API
  - Service Cloud Developer Content
---
# Service Connector API Release Notes

This section describes recent changes that have been made to this guide.

## Updates for Summer ‘26

- Updated the name of the guide from Service Cloud Connector API to Service Connector API, to align with new naming standards.
- Introduced this guide at a new URL, `https://developer.salesforce.com/docs/service/service-connector-api/overview`, and redirected the previous URL.

## Updates for Winter ‘26

- Added the `param.connectionId` and `param.callId` parameters to PhoneCall.

## Updates for Summer ‘25

- Filled gaps in reference content.

  - Added new method topics for downloadLogs, getAgentStatus, getAudioDevices, logMessageToVendor.
  - Added new object topics for ACWInfo, AgentVendorStatusInfo, AudioDevicesResult, ContactsFilter, HidDevice, SetAgentStateResult, ShowStorageAccessResult, StateChangeResult.
  - Updated addParticipant topic to change a parameter name to `parentCall`. Signature now includes all parameters.
  - Updated endCall topic to add `agentStatus` to Signature and Parameters sections.
  - Updated getContacts topic to add `filter` and `workItemId` to Signature and Parameters sections.
  - Updated getPhoneContacts topic to add `filter` to Signature and Parameters sections.
  - Updated logout topic to chang the Return Type to `LogoutResult`.
  - Updated PhoneCall topic to add the `param.agentARN` field.
  - Updated setAgentStatus topic. Signature now includes `statusInfo` and `enqueueNextState`. Parameter name changed to `statusInfo`.
  - Updated setAgentConfig topic to add `config.hidDeviceInfo` field (HidDevice) to Parameters.
  - Updated SharedCapabilitiesResult topic to add the `param.hasSFDCPendingState` and `param.hasAutoAcceptEnabled` fields.
  - Updated swap topic to use `call1` and `call2` parameters.
  - Updated wrapUpCall topic to add `call` to Signature and Parameters sections.

- Added `param.listType` for [Contact](/docs/service/service-connector-api/references/connector-api-262/service-connector-objects-contact.html).

## Updates for Spring ‘25

- Moved content in this guide to this new location. This reference was previously available as part of the [Salesforce Voice with Partner Telephony Developer Guide](https://developer.salesforce.com/docs/atlas.en-us.voice_pt_developer_guide.meta/voice_pt_developer_guide/voice_pt_dev_guide.htm).
- For [Disable Call Actions](https://developer.salesforce.com/docs/atlas.en-us.voice_pt_developer_guide.meta/voice_pt_developer_guide/voice_pt_disable_calls.htm) added related field updates for VoiceCapabilitiesResult, CallInfo, and publishEvent.
- For [Headset Support](https://developer.salesforce.com/docs/atlas.en-us.voice_pt_developer_guide.meta/voice_pt_developer_guide/voice_pt_enable_headset.htm) added related field updates for VoiceCapabilitiesResult.
- For updated [Desk Phone Support](https://developer.salesforce.com/docs/atlas.en-us.voice_pt_developer_guide.meta/voice_pt_developer_guide/voice_pt_advanced_desk_phone_support.htm) which allows reps to use a desk phone even if microphone settings are disabled in the browser, we store the `selectedPhoneType` value and for this release, the `param.selectedPhone` field of the `AgentConfigResult` object will be reset to default value due to this change. Added SetAgentConfigResult object.
- Added multi-party conferencing and consult calls to the Service Connector API with updated methods and objects:

  - CallInfo—Added `param.renderContactId` parameter
  - conference—Updated the description for `calls` parameter
  - dial—Added `dialOptions` parameter
  - endCall—Updated the description for `call` parameter
  - mute—Added `call` parameter
  - MuteToggleResult—Added `param.isGlobal` parameter
  - pauseRecording—Updated the description for `call` parameter
  - PhoneCall—Added new `param.callAttributes` values and a new `param.callType` value
  - PhoneCallAttributes—Added full documentation for this object.
  - resumeRecording—Updated the description for `call`parameter
  - unmute—Added `call` parameter
  - VoiceCapabilitiesResult—Added `param.hasConsult` parameter