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title: Find Another Action
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locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/service-cloud/salesforce_guided_engagement/guides/guided-engagement-sample-user-add-action.md
canonical_url: https://developer.salesforce.com/docs/service/salesforce-guided-engagement/guide/guided-engagement-sample-user-add-action.html
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  - Lightning Flow for Service Developer Guide
  - Service Cloud Developer Content
---

# Find Another Action

Sometimes a customer interaction requires a step that doesn’t appear in the Actions & Recommendations component. When an agent clicks Add, they can search for an action and start it. You can help users narrow their search by configuring a subset of actions.

For example, Maria, the Salesforce admin at Awesome Bank, wants her agents to see only the actions that they use for loan processing.

![Configure the flows available to your users when they click Add.](https://developer.salesforce.com/docs/media/guided_engagement_add_guided_actions.png)

Maria configures the set of actions available to her agents.

-   When Maria configures an Actions & Recommendations deployment in Setup, she selects which actions her agents see when they click Add.
-   If Maria uses Metadata API to define a deployment, she can define which actions appear for her agents.

When a user adds an action, it starts, and is added to the list above the actions pinned at the bottom.