---
schema_version: "1"
id: f7643756dc5de203e30aa0970d21cfaa62de44275afb705531a8cb7fc9015ce9
title: ShiftEngagementChannel
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/service-cloud/salesforce-scheduler-dev-guide/guides/salesforce-scheduler/objects/sforce-api-objects-shiftengagementchannel.md
canonical_url: https://developer.salesforce.com/docs/service/salesforce-scheduler-dev-guide/guide/sforce-api-objects-shiftengagementchannel.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: f67b52a3eae0c13c8c8ae4fa5f0aef85809e12e537545937d979e012e873d144
products:
  - Salesforce Scheduler Developer Guide
  - Service Cloud Developer Content
---

# ShiftEngagementChannel

Represents the relationship between a Shift object and an Engagement Channel Type object for Salesforce Scheduler. This object is available in API version 56.0 and later.

## Supported Calls

`create()`, `delete()`, `describeLayout()`, `describeSObjects()`, `getDeleted()`, `getUpdated()`, `query()`, `retrieve()`, `search()`, `undelete()`, `update()`, `upsert()`

## Special Access Rules

Salesforce Scheduler must be enabled.

## Fields

### AreAllEngmtChnlSupported

-   **Type**: boolean
-   **Properties**: Create, Defaulted on create, Filter, Group, Sort, Update
-   **Description**: Indicates whether the shift supports all engagement channels (true) or not (false).

### EngagementChannelTypeId

-   **Type**: reference
-   **Properties**: Create, Filter, Group, Nillable, Sort, Update
-   **Description**: The ID of the engagement channel type that’s related to the shift indicated in the `ShiftId` field. This field is a relationship field.
-   **Relationship Name**: EngagementChannelType
-   **Relationship Type**: Lookup
-   **Refers To**: EngagementChannelType

### LastReferencedDate

-   **Type**: dateTime
-   **Properties**: Filter, Nillable, Sort
-   **Description**: The date and time that the current user last viewed a record related to this object.

### LastViewedDate

-   **Type**: dateTime
-   **Properties**: Filter, Nillable, Sort
-   **Description**: The timestamp for when the current user last viewed this object.

### Name

-   **Type**: string
-   **Properties**: Autonumber, Defaulted on create, Filter, idLookup, Sort
-   **Description**: The name of this shift-engagement channel type relationship.

### ShiftId

-   **Type**: reference
-   **Properties**: Create, Filter, Group, Sort
-   **Description**: The ID of the shift that’s related to the engagement channel type indicated in the `EngagementChannelTypeId` field. This field is a relationship field.
-   **Relationship Name**: Shift
-   **Relationship Type**: Lookup
-   **Refers To**: Shift

## Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

[ShiftEngagementChannelFeed](https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_associated_objects_feed.htm): Feed tracking is available for the object.

[ShiftEngagementChannelHistory](https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_associated_objects_history.htm): History is available for tracked fields of the object.