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title: Assign Regular Shifts to Actual Resources
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/service-cloud/salesforce-scheduler-dev-guide/guides/salesforce-scheduler/build-custom-apps/usecase11/uc11-assign-shifts-to-actual-resource.md
canonical_url: https://developer.salesforce.com/docs/service/salesforce-scheduler-dev-guide/guide/uc11-assign-shifts-to-actual-resource.html
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  - Salesforce Scheduler Developer Guide
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---

# Assign Regular Shifts to Actual Resources

Service resources can set up and update their frequently changing work hours by using shifts. Service resources can set up shifts for different work hours for the same service territory, for hours beyond the service territory’s operating hours, and even for multiple service territories. Shifts can also be used to assign service resources for periods that follow a flexible pattern. For example, different working hours at the same service territory or availability of the same service resource at different service territories.

1.  Create and assign regular shifts to the actual resources and your service territory.

    For more information, see [Create Shifts in Salesforce Scheduler](https://help.salesforce.com/s/articleView?id=platform.ls_create_shifts.htm&type=5).


Now filter the resources available for appointment reassignment based on the shifts defined in the scheduling policy.