---
schema_version: "1"
id: 4303ed3c07c76da22446ac496743ad9843c43168380af6f85b9f3ac5d8652fb6
title: Configure Scheduling Policy to Enforce Operating Hours
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/service-cloud/salesforce-scheduler-dev-guide/guides/salesforce-scheduler/build-custom-apps/usecase11/uc11-assign-scheduling-policy-to-dummy-resource.md
canonical_url: https://developer.salesforce.com/docs/service/salesforce-scheduler-dev-guide/guide/uc11-assign-scheduling-policy-to-dummy-resource.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: f40492bd778923da6f2d1637a03f509aa4fc96734801a00af227dc380f376e34
products:
  - Salesforce Scheduler Developer Guide
  - Service Cloud Developer Content
---

# Configure Scheduling Policy to Enforce Operating Hours

Use a scheduling policy to enforce one or more rules to find the best service resources for appointments. Apply a scheduling policy to your scheduling process to ensure that an appointment meets the criteria that the policy rules define. Create a scheduling policy for the dummy resource who has set up operating hours. Ensure that the resource is present only when creating an appointment.

For more information, see [Enfore Scheduling Policies in Salesforce Scheduler](https://help.salesforce.com/s/articleView?id=platform.ls_scheduling_policies_overview.htm&type=5).

1.  From Setup, in the Quick Find box, enter `Scheduling Policies`, and then select **Scheduling Policies**.

2.  Click **New**.

3.  Enter a name for your custom scheduling policy, and then deselect the **Use service territory member's shift** rule.

    This rule considers service territory member’s operating hours when determining the availability of service resources for appointments.

4.  Save your changes.