---
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title: Configure Scheduling Policy to Enforce Shifts
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/service-cloud/salesforce-scheduler-dev-guide/guides/salesforce-scheduler/build-custom-apps/usecase11/uc11-assign-scheduling-policy-to-actual-resource.md
canonical_url: https://developer.salesforce.com/docs/service/salesforce-scheduler-dev-guide/guide/uc11-assign-scheduling-policy-to-actual-resource.html
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content_type: documentation
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products:
  - Salesforce Scheduler Developer Guide
  - Service Cloud Developer Content
---

# Configure Scheduling Policy to Enforce Shifts

Use a scheduling policy to enforce one or more rules to find the best service resources for appointments. Apply a scheduling policy to your scheduling process to ensure that an appointment meets the criteria that the policy rules define. Create a scheduling policy for the actual resources who have created working hours by using shifts. Ensure that the resources are present only during appointment reassignment.

For more information, see [Enfore Scheduling Policies in Salesforce Scheduler](https://help.salesforce.com/s/articleView?id=platform.ls_scheduling_policies_overview.htm&type=5).

1.  From Setup, in the Quick Find box, enter `Scheduling Policies`, and then select **Scheduling Policies**.

2.  Click **New**.

3.  Enter a name for your custom scheduling policy, and then select the **Use service territory member's shift** rule.

    This rule considers service territory members' shifts when determining the availability of service resources for appointments.

4.  Save your changes.