---
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title: Add Multiple Participants to a Messaging Conference
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/service-cloud/messaging-partner/guides/conference.md
canonical_url: https://developer.salesforce.com/docs/service/messaging-partner/guide/conference.html
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content_type: documentation
content_hash: 474288fea1b010df680d9b4c30b6178c24ebc1025cc210b23ff8a2ac4958fc91
products:
  - Bring Your Own Channel for Messaging
  - Service Cloud Developer Content
---
# Add Multiple Participants to a Messaging Conference

With Conferencing for Bring Your Own Channel for Messaging, a rep adds one or more additional reps to an ongoing Messaging session to help resolve customer concerns. They can directly add a new rep, add a rep by adding a queue, or add a rep by initiating an Omni-Channel flow. Adding a rep provides a warm transfer, where information is passed between reps before one rep leaves the session. Or multiple reps can stay in the session with the messaging end user.

**note:** Like all enhanced Messaging channel types, Bring Your Own Channel for Messaging doesn’t currently support conferencing with AI agents or bots.

When you create the ConversationChannelDefinition record, set these fields to support the Conferencing feature.

- To specify that your integration supports conferencing, set `isConferenceSupported` to `true`.
- To set your own limit for how many participants can be in a Messaging session conference, set a number value for `MaxParticipantsForCnfrOverride`. This field is needed only if you want to use a different limit instead of the platform limit. If this field isn’t set or is set to a value higher than the Messaging platform limit, the integration defaults to the Messaging platform limit of how many participants can be in a Messaging session conference at one time. See [Service Cloud Messaging Limits and Considerations](https://help.salesforce.com/s/articleView?id=service.livemessage_limitations.htm) for the platform limit.