--- schema_version: "1" id: c402bd4903f610b40f5ba1b40d4be4f609f295aada3a3fc8ad8c67b524a487b1 title: Bring Your Own Channel for CCaaS Release Notes collection: developer version: current locale: en-us portal_url: https://docs.salesforce.com/developer/current/en-us/service-cloud/messaging-byoc-ccaas/guides/release-notes.md canonical_url: https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/release-notes.html source_site: developer.salesforce.com content_type: documentation content_hash: 4d78abda50abb901ae44a99720a4d35bb0b4f8d1c39c8e9e51c625ff84ecbae3 products: - Bring Your Own Channel for CCaaS - Service Cloud Developer Content --- # Bring Your Own Channel for CCaaS Release Notes This section describes recent changes that have been made to this guide. To see the latest feature updates for Bring Your Own Channel for CCaaS, visit [Bring Your Own Channel release notes](https://help.salesforce.com/s/articleView?id=release-notes.rn_messaging_byoc.htm). ## Updates for Winter ’27 - Updated transfer destination terminology from **Others** to **External contacts** and from **Agent** to **Rep**. - Added instructions to [Create Developer Hub and Namespace Orgs](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/namespace.md) as part of the process to create a managed package. ## Updates for Summer ’26 - Updated references to Salesforce Voice with Partner Telephony (formerly Service Cloud Voice with Partner Telephony) to align with the recent product name change. - Added content for [Citations in Agent Responses](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/citations.md). ## Updates for Spring ’26 - Updated `Create the Interaction Service Connected App` and renamed it to [Create the Interaction Service OAuth App](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/create-connected-app.md) to recommend creating an external client app instead of a connected app. - Added content for [Create a managed package](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/create-managed-package.md) to provide more information on second generation managed packages, which are now recommended. - Updated content to remove references to `IsInboundReceiptsEnabled`, `IsRoutingWorkResultEnabled`, and `IsTypingIndicatorDisabled` fields in ConversationChannelDefinition. These fields are removed in API version 66.0. ## Updates for Winter ’26 - Added [Send and Receive Richly Formatted Messages with Markdown](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/markdown.md). - Updated content to acknowledge deprecation of `IsInboundReceiptsEnabled`, `IsRoutingWorkResultEnabled`, and `IsTypingIndicatorDisabled` fields in ConversationChannelDefinition for API version 65.0. The fields will be removed in API version 66.0. - Updated [Add Support for Custom Parameters](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/add-custom-objects.md) to clarify the maximum length for the value of `routingAttributes` key/value pair. - Added instructions for [proactively starting a Messaging session with Agentforce Service Agent](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/create-agentforce-service-agent.md#proactively-start-a-messaging-session-with-agentforce-service-agent). - Added [Configure Agentforce Service Agent Progress Indicators](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/progress-indicators.md). ## Updates for Summer ’25 - Added content for [Adding Multiple Participants to a Messaging Conference](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/conference.md). - For [Dynamically Controlling Messaging Actions](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/control-messaging-actions.md), added the option to enable or disable conferencing. - Updated [Create the Interaction Service Connected App](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/create-connected-app.md) to clarify a new location in Setup for creating a connected app. - Updated [Test the Interaction Service APIs](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/test-apis.md) to point to the Interaction Service API guide for instructions and reference information. ## Updates for Spring ’25 - Added content for [Enabling Third-Party Bots](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/third-party-bots.md) to clarify how to identify the bot in transcripts and to note updates for how to call the Conversation History API. - Added topics in the [Transfer Messages](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/transfer-messages.md) section to provide more guidance for CCaaS partners. - For [Create the Interaction Service Connected App](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/create-connected-app.md), removed instruction to **Select Issue JSON Web Token (JWT)-based access tokens for named users**. Connected apps should not use this setting. - Added content for [Configuring Inbound Acknowledgements and Outbound Typing Indicators](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/inbound-acknowledgements-typing-indicators.md). - Added content for [Dynamically Controlling Messaging Actions](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/control-messaging-actions.md). - Added content for [Sending URLs with Link Previews](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/link-previews.md). ## Updates for Winter ’25 - Released the General Availability version of Bring Your Own Channel for CCaaS (BYOC for CCaaS). To learn more about Bring Your Own Channel for CCaaS, visit our [learning map](https://help.salesforce.com/s/articleView?id=service.byoc_byoccaas_intro.htm) in Salesforce Help. - Renamed the Bring Your Own Channel for CCaaS demo connector and made it publicly available. Access the demo connector code at [https://github.com/salesforce-misc/byo-demo-connector](https://github.com/salesforce-misc/byo-demo-connector).