---
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title: Support Interactive Messaging
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locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/service-cloud/messaging-byoc-ccaas/guides/interactive-messaging.md
canonical_url: https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/interactive-messaging.html
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  - Bring Your Own Channel for CCaaS
  - Service Cloud Developer Content
---
# Support Interactive Messaging

As a CCaaS partner, help Salesforce admins increase messaging productivity by adding support for options such as interactive messaging components and link previews.

- [Send URLs with Link Previews](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/link-previews.md)
- [Send and Receive Richly Formatted Messages with Markdown](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/markdown.md)