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title: Configure Consent Levels to Customize the Messaging Opt-In and Opt-Out Experience
collection: developer
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  - Service Cloud Developer Content
---
# Configure Consent Levels to Customize the Messaging Opt-In and Opt-Out Experience

Administrators can configure consent-level options to customize the opt-in and opt-out experience for Messaging channels. The ConversationChannelDefinition record includes fields that determine which consent-level options are exposed to the administrator.

To determine the consent levels you want to expose to the administrators, when you create the ConversationChannelDefinition record, set the `capabilitiesSupportsImplicitConsent` and `capabilitiesSupportsExplicitConsent` fields, and optionally set the `capabilitiesSupportsDoubleOptInConsent` field.

- `capabilitiesSupportsImplicitConsent`: Determines whether the Implicit Opt-In consent level is exposed to the administrator (`true`). This field is required and must be set to `true`. The default value is `false`.
- `capabilitiesSupportsExplicitConsent`: Determines whether the Explicit Opt-In consent level is exposed to the administrator (`true`). The default value is `false`. This field is optional.
- `capabilitiesSupportsDoubleOptInConsent`: Determines whether the Double Opt-In consent level is exposed to the administrator (`true`). The default value is `false`. This field is optional. If `capabilitiesSupportsDoubleOptInConsent` is set to `true`, then `capabilitiesSupportsExplicitConsent` must also be set to `true`.

**note:** If consent is managed by the partner (`ConversationChannelDefinition.consentOwner` is `Partner`), use the Interaction Service Consent API (`PATCH /api/v1/consent`) to set the consent level for the user. See [Configure Partner-Owned Routing and Consent](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/configure-partner-routing-consent.md).

To learn more about consent levels, see [_Salesforce Help_: Customize the Messaging Opt-In and Opt-Out Experience](https://help.salesforce.com/s/articleView?id=service.messaging_consent_status.htm).

**See Also**

- [Configure Partner-Owned Routing and Consent](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/configure-partner-routing-consent.md)
- [_Salesforce Help_: Customize the Messaging Opt-In and Opt-Out Experience](https://help.salesforce.com/s/articleView?id=service.messaging_consent_status.htm)
- [_Trailhead_: Use SOAP API](https://trailhead.salesforce.com/content/learn/modules/api_basics/api_basics_soap)