---
schema_version: "1"
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title: Integrate Your Bot with Service Cloud
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/service-cloud/messaging-byob/guides/integrate-your-bot.md
canonical_url: https://developer.salesforce.com/docs/service/messaging-byob/guide/integrate-your-bot.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 96e95c80d5066fa078b1fbcc0750c055326b81303f5cdecb102e5d88ac9509f7
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  - Bring Your Own Bot for Messaging
  - Service Cloud Developer Content
---
# Integrate Your Bot with Service Cloud

This section provides a detailed, step-by-step guide for setting up and integrating your external chatbot with Salesforce Service Cloud using the Bring Your Own Bot (BYOB) feature.

To integrate your bot with Salesforce.

- [Step 1: Create an External Client App and Configure Policies](https://developer.salesforce.com/docs/service/messaging-byob/guide/create-external-client-app.md)
- [Step 2: Generate an Access Token](https://developer.salesforce.com/docs/service/messaging-byob/guide/generate-access-token.md)
- [Step 3: Create a Platform Event and Assign Permissions](https://developer.salesforce.com/docs/service/messaging-byob/guide/create-platform-event.md)
- [Step 4: Create Entity Records](https://developer.salesforce.com/docs/service/messaging-byob/guide/create-entity-records.md)
- [Step 5: Configure Salesforce Flow with RouteWork Action](https://developer.salesforce.com/docs/service/messaging-byob/guide/configure-flow-routework.md)
- [Step 6: Configure Messaging Channel](https://developer.salesforce.com/docs/service/messaging-byob/guide/configure-messaging-channel.md)