---
schema_version: "1"
id: a1984a46dc536440f26af326197326dad7e65c061822f5f5033f467706c94a56
title: "Step 6: Configure Messaging Channel"
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/service-cloud/messaging-byob/guides/configure-messaging-channel.md
canonical_url: https://developer.salesforce.com/docs/service/messaging-byob/guide/configure-messaging-channel.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 670d2a67b04c78bdec878513a112a51ef884c6af6acb33e42e72b4574d37df70
products:
  - Bring Your Own Bot for Messaging
  - Service Cloud Developer Content
---
# Step 6: Configure Messaging Channel

1. Create or use an existing Enhanced Messaging Channel of your choice as available in Agentforce Contact Center using this [learning map](https://help.salesforce.com/s/articleView?id=service.livemessage_intro.htm&type=5).
2. From Setup, in the Quick Find box, enter `Messaging Settings` and select **Messaging Settings**.
3. Go to Omni-Channel Routing section. From **Routing Type**, select **Omni-Flow**.
4. For Flow Definition, select the flow you created in previous step.
5. For Fallback Queue, select the appropriate queue.
6. Click **Save**.

![Omni-Channel Routing configuration with Omni-Flow routing type, Bring Your Own Bot (BYOB) Inbound Routing Flow, and BYOB Fallback Queue](https://developer.salesforce.com/docs/media/messaging-byob/omni-routing-config.png '{"class": "image-framed"}')

:**note:** These instructions aren’t applicable for Voice setup. For more information, refer to [Agentforce Contact Center](https://help.salesforce.com/s/articleView?id=service.support_channels.htm&type=5).: