---
schema_version: "1"
id: 75d491b4a5289a92d803b25e3ded7983ea32f39ed781781a556c4cf1b95c3a59
title: Progress Indicators
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/service-cloud/messaging-api/references/server-sent-events-payloads-progress-indicator.md
canonical_url: https://developer.salesforce.com/docs/service/messaging-api/references/about/server-sent-events-payloads-progress-indicator.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 2277237c5b932649273a0a09de134e67e1eb52d7d5b11e76297213fb228f2e87
products:
  - Enhanced Chat API
  - Service Cloud Developer Content
---
# Progress Indicators

Display a progress indicator when an AI agent is responding to a conversation. Progress indicators are useful to provide more information and context to users when an AI Agent is executing complex actions. This feature is available from [`CapabilitiesVersion`](https://developer.salesforce.com/docs/service/messaging-api/references/miaw-api-reference?meta=type%3ACapabilitiesVersion) 62.

## Sample Payload

```json
{
    "channelPlatformKey": "ec935ff5-8e16-4299-a9fd-88221a3e94f3",
    "channelType": "embedded_messaging",
    "channelAddressIdentifier": "ec935ff5-8e16-4299-a9fd-88221a3e94f3",
    "conversationId": "01c25401-3353-444e-8323-ace07e1b7375",
    "conversationEntry": {
        "senderDisplayName": "Agentforce Service Agent",
        "identifier": "a7ba79d6-6ee5-402c-936c-d2716682c4ed",
        "entryType": "ProgressIndicator",
        "entryPayload": "{\"entryType\":\"ProgressIndicator\",\"id\":\"a7ba79d6-6ee5-402c-936c-d2716682c4ed\",\"progressIndicator\":{\"indicatorType\":\"ProgressUpdateIndicator\",\"progressMessage\":{\"formatType\":\"Text\",\"text\":\"Calling agent action: SvcCopilotTmpl__GetAllCasesForContact\"}}}",
        "sender": {
            "role": "Chatbot",
            "appType": "chatbot",
            "subject": "0XxSB000000IgTp",
            "clientIdentifier": ""
        },
        "contextParamMap": {},
        "visibilityStrategy": "Default",
        "transcriptedTimestamp": 1731960237641,
        "relatedRecords": [],
        "clientTimestamp": 1731960237624,
        "clientDuration": 0
    }
}
```