---
schema_version: "1"
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title: Open CTI Support Policy
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/service-cloud/api-cti/guides/sforce-api-cti-support.md
canonical_url: https://developer.salesforce.com/docs/service/api-cti/guide/sforce-api-cti-support.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: b759049964d44a0ce71a27ff3e82a5a8354e88a4aa3c92aedd1932028a0a82f3
products:
  - Open CTI Developer Guide
  - Service Cloud Developer Content
---

# Open CTI Support Policy

Open CTI is in maintenance mode and is scheduled for retirement in February 2028. No new features or enhancements are being added to Open CTI. Effective immediately, Open CTI is deprecated and unavailable for newly created Agentforce Service orgs. To ensure long-term compatibility and access to the latest innovations, we recommend transitioning your development efforts to Salesforce Voice with Partner Telephony.

For more information, see this [Knowledge Article](https://help.salesforce.com/s/articleView?id=005306437&type=1), [learning map](https://help.salesforce.com/s/articleView?id=service.cti_migrate_map.htm), and [developer migration guide](https://developer.salesforce.com/docs/service/api-cti/guide/migrate-cti.md).

- **[Backward Compatibility](https://developer.salesforce.com/docs/service/api-cti/guide/sforce-api-cti-backward-compatibility.md)**  
  Salesforce strives to make backward compatibility easy when using Open CTI.
- **[API Support](https://developer.salesforce.com/docs/service/api-cti/guide/sforce-api-cti-end-life.md)**  
  Salesforce is committed to supporting each Open CTI version for a minimum of three years from the date of its first release.