---
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title: Specify Values for <item> Elements
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/service-cloud/api-cti/guides/sforce-api-cti-call-def-file-item.md
canonical_url: https://developer.salesforce.com/docs/service/api-cti/guide/sforce-api-cti-call-def-file-item.html
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  - Open CTI Developer Guide
  - Service Cloud Developer Content
---

# Specify Values for \<item> Elements

With the exception of the `reqInternalName` `<item>`, whose value must always be specified in a call center definition file, you can specify `<item>` values either in the call center definition file or in Salesforce once the definition file has been imported.

**important:** Open CTI is in maintenance mode and is scheduled for retirement in February 2028. No new features or enhancements are being added to Open CTI. Effective immediately, Open CTI is deprecated and unavailable for newly created Agentforce Service orgs. To ensure long-term compatibility and access to the latest innovations, we recommend transitioning your development efforts to Salesforce Voice. For more information, see this [Knowledge Article](https://help.salesforce.com/s/articleView?id=005306437&type=1), [learning map](https://help.salesforce.com/s/articleView?id=service.cti_migrate_map.htm), and [developer migration guide](/docs/service/api-cti/guide/migrate-cti.html).


To specify a value for an `<item>` element in a call center definition file, place the value between the opening and closing tags of the `<item>`. For example:

```apex
<item sortOrder="0" name="reqInternalName" label="Call Center Internal Label">MyCallCenter</item>
```

sets the value of the `reqInternalName` `<item>` to `MyCallCenter`. Note that any `<item>` value other than the value for `reqInternalName` can be edited in Salesforce after the call center definition is imported.