---
schema_version: "1"
id: 5091a701b08d2c8f99aad9c3f8450bf35ea6942a1b976be001e2e2280705b630
title: Migrate Reporting
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/service-cloud/api-cti/guides/migrate-reporting.md
canonical_url: https://developer.salesforce.com/docs/service/api-cti/guide/migrate-reporting.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 05210ae87c2c0838af4a727d818dd0545eaed1e324cb3341751ff373e38e6ac6
products:
  - Open CTI Developer Guide
  - Service Cloud Developer Content
---

# Migrate Reporting

Unlike Open CTI, VoiceCall is the primary reporting object for Salesforce Voice with Partner Telephony.

| Custom Metric    | Salesforce Voice with Partner Telephony Equivalent              |
| ---------------- | -------------------------------------------------------- |
| Call duration    | `VoiceCall.CallDurationInSeconds`                        |
| Queue wait time  | `VoiceCall.CallWaitTime`                                 |
| Transfer count   | `VoiceCallParticipant` child records                     |
| Recording URL    | `VoiceCallRecording.MediaDocumentId`                     |
| Rep who answered | `VoiceCall.OwnerId`                                      |
| Disposition      | `VoiceCall.CallDisposition`                              |
| Custom fields    | `VoiceCall.AdditionalFields` (JSON) or custom UDD fields |

For Salesforce Voice (Native Telephony), [configure prebuilt reports and dashboards](https://help.salesforce.com/s/articleView?id=service.afcc_sv_configure_reports.htm&type=5). The Voice CRM Analytics app also provides out-of-the-box dashboards for other Voice telephony models. See [Track Contact Center KPIs with the CRM Analytics App](https://help.salesforce.com/s/articleView?id=service.voice_setup_analytics.htm&type=5) to learn more.