Salesforce Docs Portal

support:clickToDial

A component that renders a valid phone number as click-to-dial enabled for Open CTI for Salesforce Classic or Salesforce CRM Call Center. This field respects any existing click-to-dial commands for computer-telephony integrations (CTI) with Salesforce.

Note:

  • If you create a Visualforce page with a custom console component, you must set the showHeader attribute to true. If this attribute is set to false, click-to-dial is disabled.
  • This component works with Open CTI for Lightning Experience.
  • This component doesn't support Open CTI Phone iFrames.
  • This component works with the enableClickToDial, disableClickToDial, and onClickToDial Open CTI methods.
  • This component doesn’t work with embedded Visualforce pages within standard page layouts in Salesforce Classic.

Example

This example displays the click to dial component.


            <apex:page standardController="Account" showHeader="true">
                <support:clickToDial
                    number="415-555-1234"
                    entityId="001XB000000HFUM"
                    params="myparam1,myparam2"
                />
            </apex:page>

Attributes

Attribute Name Attribute Type Description Required? API Version Access
entityId String The entity ID of the record from which to invoke click-to-dial.   28.0
id String An identifier that allows the component to be referenced by other components in the page.   14.0 global
number String The phone number that invokes click-to-dial functionality. Yes 28.0
params String Optional parameters related to when click-to-dial is invoked, such as any case or account parameters.   28.0
rendered Boolean A Boolean value that specifies whether the component is rendered on the page. If not specified, this value defaults to true.   14.0 global

See Also