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title: Proxy User Has Deactivated Message in the LMA
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/platform-pkg-exchange/managed_packaging/guides/lma/lma-troubleshoot-proxy-user.md
canonical_url: https://developer.salesforce.com/docs/platform/pkg2-dev/guide/lma-troubleshoot-proxy-user.html
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  - Second-Generation Managed Packaging Developer Guide
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---

# Proxy User Has Deactivated Message in the LMA

If you’re editing a license and see a “proxy user has deactivated” message, it's possible that the subscriber org is locked, deleted, or disabled.

If you attempt to contact the subscriber and they aren't responsive, consider deleting the license record.