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title: GroupConnect Chat Messaging API
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/marketing-cloud/guides/mc-apis/gc-chat-messaging-api.md
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content_type: documentation
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  - Marketing Cloud Engagement APIs and Programmatic Languages
  - Marketing Cloud
---
# GroupConnect Chat Messaging API

Send real-time event-based messages to your users in Facebook Messenger and LINE.

## Use Cases

- Send Account Updates - Send a message when changes occur in the user account.

  - Profile
  - Preferences
  - Settings
  - Membership status
  - Password

- Send Payment Updates

  - Send a receipt
  - Send an out-of-stock notification
  - Notify an auction has ended
  - Send a status change on a payment transaction

- Send Shipping Updates

  - Product is shipped
  - Status changes to in-transit
  - Product is delivered
  - Shipment is delayed

- Send Reservation Updates

  - Itinerary changes
  - Location changes
  - Confirm cancellation
  - Cancel hotel booking
  - Car rental pick-up time changes
  - Confirm upgrade

- Send Transportation Updates

  - Flight status changes
  - Ride is canceled
  - Trip is started
  - Ferry has arrived

- Send Ticket Updates

  - Concert start time changes
  - Event location changes
  - Show is cancelled
  - Refund opportunity is available

## Known Limitations

- This API can’t automatically create contacts.
- This API can’t use content templates from Content Builder.
- API send reports aren’t available.
- This API addresses only install package permissions.

## Related Items

Review the [Facebook Messenger Platform Policies](https://developers.facebook.com/docs/messenger-platform/policy/policy-overview) before you send messages using Facebook Messenger.