Conversation Agent Send

lightning:conversationAgentSend

Indicates an agent sent a message.

For Use In

Lightning Experience

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The lightning:conversationAgentSend event is triggered when an agent sends a message through the Salesforce console. This event is also triggered when using Enhanced Messaging channels. To work with Enhanced Messaging channels, the session must be active and the Enhanced Conversation Component must be visible on the page.

For more information, see Events for Chat in the Salesforce Console Developer Guide.

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Attributes

Name Description Type Default Required
content The text of a message in the chat log. string Yes
name The name of the agent who is attempting to send the message as it appears in the chat log. string Yes
recordId Record ID of the conversation. string Yes
timestamp The date and time the agent attempted to send the chat message. date Yes
type The type of message that was received—for example, agent. string Yes

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